How to Call a Live Person in CVS Pharmacy Customer Service

Below are steps to contact CVS Pharmacy customer service and get a live person on the phone:

  • Dial 1-800-746-7287
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from CVS Pharmacy

CVS Pharmacy Voice Main Menu

  • Press 1 or say “store information” for store locations, phone numbers, hours
  • Press 2 or say “extra care” for the CVS rewards card and extra bucks
  • Press 3 or say “store feedback” to discuss a recent store experience
  • Press 4 or say “CVS.com” or “mobile support” for help with CVS.com or our mobile application, including online photos and prescriptions
  • Press 5 or say “curbside” for questions or assistance with curbside pickup
  • Press 6 or say “care pass” for questions or assistance with care pass
  • Press 7 or say “more choices” for all other matters, including CVS Minute Clinic locations
  • Press 0 or say “agent” to speak with agent

CVS Pharmacy Customer Service Representatives Hours

Live CVS Pharmacy customer service is available from 8am to 10pm EST on Monday-Friday, from 10am to 6.30pm EST on Saturday-Sunday.

CVS Pharmacy Support Phone Numbers

  • CVS Pharmacy Support Phone Number: 1-800-746-7287. Live CVS Pharmacy customer service is available from 8am to 10pm EST on Monday-Friday, from 10am to 6.30pm EST on Saturday-Sunday.
  • Help with ExtraCare: 1-800-746-7287.
  • Help with CVS.com® and Mobile: 1-888-607-4287.
  • Help with MinuteClinic: 1-866-389-2727.

CVS Pharmacy Web Links

CVS Pharmacy Mailing Address

All inquiries to:
CVS Corporation
Customer Relations
One CVS Drive
Woonsocket, RI 02895

CVS Pharmacy Support support email

You can send an e-mail to CVS Pharmacy Customer Relations at “Email CVS Pharmacy Customer Relations” page.
You can to send an e-mail to ExtraCare® Customer Service at “Email ExtraCare® Customer Service” page.
You can send an e-mail to CVS.com® and Mobile Customer Care at “CVS.com® and Mobile Customer Care” page.

CVS Pharmacy Live Chat Support

Live chat customer service is not available from CVS Pharmacy. To contact a live customer service representative you need to dial 1-800-746-7287 and follow instructions above.