Below are steps to contact California Franchise Tax Board customer service and get a live person on the phone:
- Dial 1-800-852-5711
- Press 1 (for personal income tax)
- Press 6 (for any other information)
- Press 2 (for general tax information)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from California FTB
California FTB Voice Main Menu
- Press 1 for personal income tax.
- Press 2 for business entity information.
- Press 3 to learn about web self-service options and how to register.
California FTB Voice Sub-Menu (if you press 1)
- Press 1 for current tax year refund information.
- Press 2 for payment and balance.
- Press 3 for earned income tax credit information.
- Press 4 for frequently asked questions.
- Press 5 for forms and publications.
- Press 6 for any other information.
California FTB Customer Service Representatives Hours
Live California FTB customer service is available from 8am to 5pm Monday-Sunday.
California FTB Support Phone Numbers
- California FTB Support Phone Number: 1-800-852-5711. Live California FTB customer service is available from 8am to 5pm Monday-Sunday.
- Customer service from Outside the US: 1-916-845-6500.
- Automated help: 1-800-338-0505.
- Personal Income tax collections: 1-800-689-4776. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Business Income tax collections: 1-888-635-0494. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Court-ordered debt (COD): 1-916-845-4064. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Vehicle registration collections: 1-888-355-6872. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Interagency intercept: 1-866-563-2375. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Withholding (nonwage): 1-888-792-4900.
- Executive Services Section: 1-800-883-5910. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Small Business Liaison: 1-916-845-4669. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Small Businesses / Disabled Veteran Business Enterprises: 1-916-845-5511. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
- Careers and recruitment: 1-916-845-3608.
- Criminal investigations: 1-916-227-3203.
- California Relay Service: 711 or 1-800-735-2929.
- TTY: 1-800-822-6268.
California Franchise Tax Board Web Links
- California Franchise Tax Board Official Web Site
- California Franchise Tax Board Facebook page
- California Franchise Tax Board Twitter page
- California Franchise Tax Board Linkedin page
- California Franchise Tax Board Instagram page
- California Franchise Tax Board Youtube page
California Franchise Tax Board Mailing Addresses
Tax returns (Personal):
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001
Tax returns (Business):
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500
Exempt organizations and non-profits:
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500
Estates and trusts:
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001
Nonadmitted insurance tax:
Nonadmitted Insurance Tax MS-F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651
Substitute forms:
Substitute Forms
Filing Methods Section MS-F284
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468
California FTB support email
- Taxpayer Advocate Services: [email protected]
California FTB Live Chat Support
Below are steps to contact California FTB customer service by chat:
- Go to the California FTB Contact page.
- Click the “Chat Now” button. Chat is available from 8am to 5pm PT Monday-Sunday.
California Franchise Tax Board Help Page
You can find more information at California FTB Customers Support page.