Below are steps to contact Chase customer service and get a live person on the phone:
- Dial 1-800-935-9935
- Enter your debit card, account number or user id
- Press 2
- Then press 0
- After that, the automated phone system will connect you to a live customer service agent from Chase
Chase Voice Menu
- Press 1 to check for application or help with chase.com or Chase mobile
- Press 2 for credit card loan or credit line information and payment
- Press 3 to open a new Chase account
- Press 4 for the branch and ATM locator or the employee directory
- Press 5 to return to the previous menu or to access your checking, savings, CD or IRA account
- Press 0 to speak to a customer service specialist
Chase Customer Service Representatives Hours
Live Chase customer service is available 24 hours a day seven days a week.
Chase Support Phone Numbers
- Chase Support Phone Number: 1-800-935-9935
- Credit card customer service: 1-800-432-3117
- Service on existing accounts: 1-800-935-9935
- Current Chase home equity customers: 1-800-836-5656
- Homeowner’s insurance inquiries: 1-877-530-8951
- Help with existing accounts: 1-800-242-7338
Chase Web Links
- Chase Official Web Site
- Chase Facebook page
- Chase Twitter Page
- Chase Youtube page
- Chase Instagram page
- Chase Pinterest page
Credit One Mailing Address
For Card Payments:
Cardmember Services
P.O. Box 94014
Palatine, IL
60094-4014
For General Correspondence:
Card Services
P.O. Box 15298
Wilmington, DE
19850
Contact Us for Personal Banking:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520
Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:
Chase
P.O. Box 183166
Columbus, OH 43218-3166
Chase support email
Support email customer service option is not supported by Chase.
Chase Live Chat Support
Live chat customer service option is not supported by Chase. To contact a live customer service representative you need to dial 1-800-935-9935 and follow instructions above.