Below are steps to contact Utah Unemployment Insurance Benefits (UI) customer service and get a live person on the phone:
- Dial 1-801-526-4400
- Press 1 (if you are calling about your unemployment claim or a benefit overpayment)
- Press pound
- Press 5 (to speak to a claims representative)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Utah Unemployment
UT Unemployment Voice Main Menu
- Press 9 if you know your party’s extension.
- Press 1 if you are calling about your unemployment claim or a benefit overpayment.
- Press 2 if you represent your company and have questions about unemployment or if you wish to report unemployment fraud.
UT Unemployment Voice Sub-Menu (if you press 1)
- Press 1 for general information
- Press 3 to repay an overpayment or if you have questions regarding an overpayment
- Press 5 to speak to a claims representative
- Press the star key to repeat these options
Utah Unemployment Customer Service Representatives Hours
Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
Utah Unemployment Support Phone Numbers
- Utah Unemployment Support Phone Number: 1-801-526-4400. Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- Questions regarding an existing claim or UI benefits in general: 1-801-612-0877 (Weber and North Davis Counties) and 1-801-375-4067 (Utah County).
- Questions on Unemployment Insurance Claims or Benefit Costs: 1-801-526-9235.
- Report Unemployment Insurance Fraud: 1-801-526-9235.
- Questions or information on Unemployment Insurance Contributions (taxes): 1-801-526-9235 or 1-800-222-2857.
- UI appeal questions or information: 1-801-526-9300.
Utah Unemployment Fax Number
- Questions regarding an existing claim or UI benefits in general: Claims 1-801-526-4401, Monetary 1-801-526-9394, Adjudications 1-801-526-4402.
- Questions or information on Unemployment Insurance Contributions (taxes): Except as noted below 1-801-526-9236.
Utah Unemployment Web Links
- Utah Unemployment Benefits Web Site
- Utah Unemployment Facebook page
- Utah Unemployment Youtube page
- Utah Unemployment Instagram page
Utah Unemployment Insurance (UI) Mailing Addresses
Unemployment Insurance Contributions (taxes):
Utah Department of Workforce Services
P.O. Box 45288
140 East 300 South
Salt Lake City, UT 84145-0288
UI appeal questions:
Utah Department of Workforce Services
Adjudication Division
P.O. Box 45244
140 East 300 South
Salt Lake City, UT 84145-0244
Utah Unemployment Live Chat Support
- Go to the Utah Unemployment page.
- Click the “Live Chat” blue button.
- Start chat.
Utah Unemployment support e-mail
Utah Unemployment doesn’t offer live support via e-mail.
Utah UI Help Center
You can find more information at Utah Unemployment Insurance (UI) Support page.