Below are steps to contact Hawaii Unemployment customer service and get a live person on the phone:
- Dial 1-833-901-2272 or 1-833-901-2275
- Say “Menu”
- Say “One”
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Hawaii Unemployment
HI Unemployment Voice Main Menu
- Say “One” if you are calling about general information, regular unemployment, PEUC or FPUC.
- Say “Two” if you are calling about PUA.
- Say “Three” if you are an employer and calling for information on employer-related matters.
- Say “Four” if you are calling to report fraud or identity theft.
- Say “Repeat” to repeat this menu.
Hawaii Unemployment Customer Service Representatives Hours
Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.
Hawaii Unemployment Support Phone Numbers
- HI Unemployment Support Phone Number: 1-833-901-2272 or 1-833-901-2275. Live Hawaii Unemployment Insurance customer service is available from 7:45am to 4:30pm Monday-Friday, Saturday-Sunday closed.
- Oahu Claims Office: 1-808-586-8970.
- Hilo Claims and Benefits: 1-808-974-4086.
- Kona Claims and Benefits: 1-808-322-4822.
- Maui Claims and Benefits: 1-808-984-8400.
- Kauai Claims and Benefits: 1-808-274-3043.
- Special Activities Unit: 1-808-586-8947.
- Benefit Overpayment, Unemployment Abuse / Report Fraud: 1-808-586-8947.
- Statement of Charges: 1-808-586-8951.
- General Information (EMPLOYER SERVICES): 1-808-586-8926.
- Registration (EMPLOYER SERVICES): 1-808-586-8982.
- Unemployment Tax Information (EMPLOYER SERVICES): 1-808-586-8915.
- Quarterly Wage (EMPLOYER SERVICES): 1-808-586-8982.
- Audit Section (EMPLOYER SERVICES): 1-808-586-9795.
- Hilo Employer Services: 1-808-974-4095.
- Kona Employer Services: 1-808-974-4095.
- Maui Employer Services: 1-808-984-8410.
- Kauai Employer Services: 1-808-274-3025.
- New Hire Reports: 1-808-692-7029.
Hawaii Unemployment Insurance (UI) Web Links
- Hawaii Unemployment Web Site
- All Social Media: Hawaii Unemployment Social Media page
Hawaii Unemployment Insurance (UI) Mailing Addresses
Oahu Claims Office:
830 Punchbowl St., Rm 110
Honolulu, HI 96813
Hilo Claims and Benefits:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293
Kona Claims and Benefits:
81-990 Halekii St., Rm 2090
Kealakekua, HI 96750
Maui Claims and Benefits:
54 South High St., Rm 201
Wailuku, HI 96793
Kauai Claims and Benefits:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766
Hilo Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293
Kona Employer Services:
1990 Kinoole St., Ste 101
Hilo, HI 96720-5293
Maui Employer Services:
54 South High St., Rm 201
Wailuku, HI 96793
Kauai Employer Services:
4370 Kukui Grove St., Ste 3-214
Lihue, HI 96766
HI Unemployment Live Chat Support
Live chat customer service is not available from Hawaii Unemployment. To contact a live customer service representative you need to dial 1-833-901-2272 and follow the instructions above.
Hawaii Unemployment support e-mail
- Oahu Claims Office: [email protected]
- Hilo Claims and Benefits: [email protected]
- Kona Claims and Benefits: [email protected]
- Maui Claims and Benefits: [email protected]
- Kauai Claims and Benefits: [email protected]
- Hilo Employer Services: [email protected]
- Kona Employer Services: [email protected]
- Maui Employer Services: [email protected]
- Kauai Employer Services: [email protected]
Hawaii UI Help Center
You can find more information at Hawaii Unemployment Insurance (UI) Support page.