Below are steps to contact Washington Gas customer service and get a live person on the phone:
- Dial 1-844-927-4427
- Press 1 (for English)
- Press 6
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Washington Gas
Washington Gas Voice Main Menu
- To report a gas leak or other natural gas emergency press 1.
- If you would like to make a payment, set up a payment arrangement or have questions about your bill press 2.
- If you would like to start or stop service press 3.
- If you would like to make changes to your account press 4.
- If you would like to speak with a customer advocate press 6.
- If you are a Virginia customer and would like to learn more about the Virginia weather normalization adjustment WNA press star.
- To repeat the menu options press 7.
Washington Gas Customer Service Representatives Hours
Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.
Washington Gas Support Phone Numbers
- Washington Gas Support Phone Number: 1-844-927-4427. Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.
- Customer Service and Billing Shenandoah Valley, VA: 1-800-566-7436.
- Opt-out of Check Conversion Program: 1-888-862-4422.
- Telecommunications Relay Service/TTYTTD: 1-800-735-2258.
- Damage Prevention / Call Before You Dig: 1-800-428-5364.
- Gas Theft Hotline: 1-703-750-4570.
- Converting to Natural Gas: 1-703-941-4328.
- Interruptible Service: 1-703-750-4773.
- Employment Opportunities: 1-866-255-9983.
Washington Gas Web Links
- Washington Gas Official Web Site
- Washington Gas Facebook page
- Washington Gas Twitter page
- Washington Gas Youtube page
Washington Gas Mailing Addresses
Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151
Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047
Washington Gas Light Company:
Attn: Telesales Department
6801 Industrial Road, 3rd Floor
Springfield, VA 22151
Washington Gas Springfield Center:
6801 Industrial Road
Springfield, VA 22151
Shareholder Inquiries:
P.O. Box 358015
Pittsburgh, PA 15252-8015
800-330-5682
Washington Gas Fax Number
Automatic Name Change Program: 1-703-750-4441
Washington Gas support email
- Washington Gas support: [email protected]
- Automatic Name Change Program: [email protected]
- Converting to Natural Gas: [email protected]
- Rebates: [email protected]
- Construction: [email protected]
- Service Abandonment: [email protected]
- PROJECTpipes: [email protected]
- Interruptible Service: [email protected]
- Construction Managers – Washington, D.C.: [email protected]
- Construction Managers – Maryland: [email protected]
- Construction Managers – Virginia: [email protected]
Washington Gas Live Chat Support
Live chat customer service is not available from Washington Gas. To contact a Washington Gas live customer service representative you need to dial 1-844-927-4427 and follow instructions above.
Washington Gas Help Page
You can find more information about Washington Gas at Washington Gas FAQ page.