How to Call a Live Person in Washington Gas Customer Service

Below are steps to contact Washington Gas customer service and get a live person on the phone:

  • Dial 1-844-927-4427
  • Press 1 (for English)
  • Press 6
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Washington Gas

Washington Gas Voice Main Menu

  • To report a gas leak or other natural gas emergency press 1.
  • If you would like to make a payment, set up a payment arrangement or have questions about your bill press 2.
  • If you would like to start or stop service press 3.
  • If you would like to make changes to your account press 4.
  • If you would like to speak with a customer advocate press 6.
  • If you are a Virginia customer and would like to learn more about the Virginia weather normalization adjustment WNA press star.
  • To repeat the menu options press 7.

Washington Gas Customer Service Representatives Hours

Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.

Washington Gas Support Phone Numbers

  • Washington Gas Support Phone Number: 1-844-927-4427. Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.
  • Customer Service and Billing Shenandoah Valley, VA: 1-800-566-7436.
  • Opt-out of Check Conversion Program: 1-888-862-4422.
  • Telecommunications Relay Service/TTYTTD: 1-800-735-2258.
  • Damage Prevention / Call Before You Dig: 1-800-428-5364.
  • Gas Theft Hotline: 1-703-750-4570.
  • Converting to Natural Gas: 1-703-941-4328.
  • Interruptible Service: 1-703-750-4773.
  • Employment Opportunities: 1-866-255-9983.

Washington Gas Web Links

Washington Gas Mailing Addresses

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

Washington Gas Light Company:
Attn: Telesales Department
6801 Industrial Road, 3rd Floor
Springfield, VA 22151

Washington Gas Springfield Center:
6801 Industrial Road
Springfield, VA 22151

Shareholder Inquiries:
P.O. Box 358015
Pittsburgh, PA 15252-8015

Washington Gas Fax Number

Automatic Name Change Program: 1-703-750-4441

Washington Gas support email

Washington Gas Live Chat Support

Live chat customer service is not available from Washington Gas. To contact a Washington Gas live customer service representative you need to dial 1-844-927-4427 and follow instructions above.

Washington Gas Help Page

You can find more information about Washington Gas at Washington Gas FAQ page.

How do I speak to a live person if Washington Gas contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Washington Gas website.
  • Open Washington Gas Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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