How to Call a Live Person in Washington Gas Customer Service

Below are steps to contact Washington Gas customer service and get a live person on the phone:

  • Dial 1-844-927-4427
  • Press 1 (for English)
  • Press 6
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Washington Gas

Washington Gas Voice Main Menu

  • To report a gas leak or other natural gas emergency press 1.
  • If you would like to make a payment, set up a payment arrangement or have questions about your bill press 2.
  • If you would like to start or stop service press 3.
  • If you would like to make changes to your account press 4.
  • If you would like to speak with a customer advocate press 6.
  • If you are a Virginia customer and would like to learn more about the Virginia weather normalization adjustment WNA press star.
  • To repeat the menu options press 7.

Washington Gas Customer Service Representatives Hours

Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.

Washington Gas Support Phone Numbers

  • Washington Gas Support Phone Number: 1-844-927-4427. Live Washington Gas customer service is available from 8am to 9pm Monday-Friday, from 8am to 4:30pm Saturday, Sunday closed.
  • Customer Service and Billing Shenandoah Valley, VA: 1-800-566-7436.
  • Opt-out of Check Conversion Program: 1-888-862-4422.
  • Telecommunications Relay Service/TTYTTD: 1-800-735-2258.
  • Damage Prevention / Call Before You Dig: 1-800-428-5364.
  • Gas Theft Hotline: 1-703-750-4570.
  • Converting to Natural Gas: 1-703-941-4328.
  • Interruptible Service: 1-703-750-4773.
  • Employment Opportunities: 1-866-255-9983.

Washington Gas Web Links

Washington Gas Mailing Addresses

Billing and Account Inquiries Mailing Address:
Washington Gas
Attn: Customer Care
6801 Industrial Road
Springfield, VA 22151

Pay-By-Mail Address:
Washington Gas
P.O. Box 37747
Philadelphia, PA 19101-5047

Washington Gas Light Company:
Attn: Telesales Department
6801 Industrial Road, 3rd Floor
Springfield, VA 22151

Washington Gas Springfield Center:
6801 Industrial Road
Springfield, VA 22151

Shareholder Inquiries:
P.O. Box 358015
Pittsburgh, PA 15252-8015
800-330-5682

Washington Gas Fax Number

Automatic Name Change Program: 1-703-750-4441

Washington Gas support email

Washington Gas Live Chat Support

Live chat customer service is not available from Washington Gas. To contact a Washington Gas live customer service representative you need to dial 1-844-927-4427 and follow instructions above.

Washington Gas Help Page

You can find more information about Washington Gas at Washington Gas FAQ page.

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