1-877-664-6984

Below are steps to contact New Mexico Unemployment customer service and get a live person on the phone:

Dial 1-877-664-6984
Press 1 (for English)
Press 1 (if you are a customer filing a new claim, calling about your existing claim or if you’re a job seeker)
Press 3
Enter 9 digits social security number
Press pound
Stay on the line
The automated phone system will connect you to a live customer service agent from New Mexico Unemployment

NM Unemployment Voice Main Menu

Press 1 if you are a customer filing a new claim, calling about your existing claim or if you’re a job seeker.
Press 2 if you are an employer or third party agent.

NM Unemployment Voice Sub-Menu (if you press 1)

Press 2 if you have an overpayment issues
Press 3 if you need to file a new claim, certify your weekly benefits or if you have a question about your claim
Press 4 if you need assistance with your password, username or other technical support

New Mexico Unemployment Customer Service Representatives Hours

Live New Mexico Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.

NM Unemployment Support Phone Number: 1-877-664-6984. Live New Mexico Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, Saturday-Sunday closed.
Unemployment Fraud Investigations: 1-505-243-7283.
Appeals: 1-800-227-7325.
Claims and Tax: 1-877-664-6984.
Overpayments/Collections: 1-877-664-6984.
Employment Services Division: 1-505-841-8437.
Foreign Labor Certification: 1-575-546-0192.
Trade Adjustment Assistance: 1-505-841-8715.
Apprenticeship: 1-505-841-8565.
Work Opportunity Tax Credit: 1-505-841-8444.
Federal Bonding Program: 1-505-841-8444.
Rapid Response: 1-505-841-9393.

New Mexico Department of Workforce Solutions:
PO Box 1928
Albuquerque, NM 87103