Below are steps to contact Navient customer service and get a live person on the phone:
- Dial 1-888-272-5543
- Say “Representative”
- Say the subject of your call
- Say “Representative”
- Enter your account information
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Navient
Navient Customer Service Representatives Hours
Live Navient customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday.
Navient Support Phone Numbers
- Navient Support Phone Number: 1-888-272-5543. Live Navient customer service is available from 8am to 9pm EST on Monday-Thursday, from 8am to 8pm EST on Friday.
- U.S. Department of Education Student Loans: 1-800-722-1300.
- Private Student Loans: 1-888-272-5543.
- Military Service Members: 1-855-284-4879.
- School Aid Offices: 1-888-272-4665.
Navient Web Links
- Navient Official Web Site
- Navient Facebook Support page
- Navient Twitter Support page
- Navient Youtube page
Navient Mailing Address
Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533
Cosigner Loan Payments:
Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555
General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500
General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635
Navient Support support email
Military Service Members: [email protected]
School Aid Offices: [email protected]
Navient Live Chat Support
Live chat customer service option is not supported by Navient. To contact a live customer service representative you need to dial 1-888-272-5543 and follow instructions above.
Navient Fax Number
- FFELP and HEAL Student Loans: 1-800-848-1949.
- U.S. Department of Education Student Loans: 1-866-266-0178.
- Private Student Loans: 1-800-443-9723.
- For Military Service Members: 1-800-848-1949.
- For School Aid Offices: 1-866-266-0178.