1300-300-427

Below are steps to contact Optus customer service and get a live person on the phone:

• Dial 133-937
• Press 4 (for any other questions)
• Press 1 (for mobile questions)
• Choose the next menu options
• Stay on the line
• After that, the automated phone system will connect you to a live customer service agent from Optus

Optus Voice Main Menu

• Press 1 to purchase a new service, re-contract or move house
• Press 2 for inquiries related to installation, activation or delivery
• Press 3 for password or login help, to message an expert or self-serve online
• Press 4 for any other questions

Optus Customer Service Representatives Hours

Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

Optus Support Phone Numbers

• Optus Customer Support Phone: 133-937. Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
• Optus NBN contact phone number: 1300-300-427.
• Sales: 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
• Technical Support: 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
• Moving & Disconnecting: 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
• Business Support: 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

Optus Web Links

• Optus Official Web Site
• Optus Facebook page
• Optus Twitter page
• Optus Linkedin page
• Optus Instagram page
• Optus Youtube page

Optus Live Chat Support

Below are steps to contact Optus customer service by chat:

• Go to the Optus Contact page.
• To press the “Sales” button.
• Press the “Chat with an expert” button.
• Press the “MESSAGE US NOW”.
• Start chat.

Optus Help Center

• You can find more information about Optus on the Optus Customers Support page.
• For NBN customer service refer to Optus NBN support page

Optus support email

Below are steps to contact Optus customer service by email:

• Go to the Optus Contact page.
• Choose the question.
• Press the “Message Us”.
• Press the “MESSAGE US NOW”.
• Fill in the form.
• Press the “Submit” button.