How to Call a Live Person in Optus Customer Service

Below are steps to contact Optus customer service and get a live person on the phone:

  • Dial 133-937
  • Press 4 (for any other questions)
  • Press 1 (for mobile questions)
  • Choose the next menu options
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Optus

Optus Voice Main Menu

  • Press 1 to purchase a new service, re-contract or move house
  • Press 2 for inquiries related to installation, activation or delivery
  • Press 3 for password or login help, to message an expert or self-serve online
  • Press 4 for any other questions

Optus Customer Service Representatives Hours

Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

Optus Support Phone Numbers

  • Optus Customer Support Phone: 133-937. Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • Optus NBN contact phone number: 1300-300-427.
  • Sales: 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
  • Technical Support: 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
  • Moving & Disconnecting: 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
  • Business Support: 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

Optus Web Links

Optus Live Chat Support

Below are steps to contact Optus customer service by chat:

  • Go to the Optus Contact page.
  • To press the “Sales” button.
  • Press the “Chat with an expert” button.
  • Press the “MESSAGE US NOW”.
  • Start chat.

Optus Help Center

Optus support email

Below are steps to contact Optus customer service by email:

  • Go to the Optus Contact page.
  • Choose the question.
  • Press the “Message Us”.
  • Press the “MESSAGE US NOW”.
  • Fill in the form.
  • Press the “Submit” button.
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