How to Call a Live Person in Optus Customer Service

Below are steps to contact Optus customer service and get a live person on the phone:

  • Dial 133-937
  • Press 4 (for any other questions)
  • Press 1 (for mobile questions)
  • Choose the next menu options
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Optus

Optus Voice Main Menu

  • Press 1 to purchase a new service, re-contract or move house
  • Press 2 for inquiries related to installation, activation or delivery
  • Press 3 for password or login help, to message an expert or self-serve online
  • Press 4 for any other questions

Optus Customer Service Representatives Hours

Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

Optus Support Phone Numbers

  • Optus Customer Support Phone: 133-937. Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
  • Optus NBN contact phone number: 1300-300-427.
  • Sales: 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
  • Technical Support: 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
  • Moving & Disconnecting: 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
  • Business Support: 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

Optus Web Links

Optus Live Chat Support

Below are steps to contact Optus customer service by chat:

  • Go to the Optus Contact page.
  • To press the “Sales” button.
  • Press the “Chat with an expert” button.
  • Press the “MESSAGE US NOW”.
  • Start chat.

Optus Help Center

Optus support email

Below are steps to contact Optus customer service by email:

  • Go to the Optus Contact page.
  • Choose the question.
  • Press the “Message Us”.
  • Press the “MESSAGE US NOW”.
  • Fill in the form.
  • Press the “Submit” button.

How do I speak to a live person if Optus contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Optus website.
  • Open Optus Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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