Below are steps to contact Con Edison (ConEd) customer service and get a live person on the phone:
- Dial 1-800-752-6633
- Press 1 (For English)
- Press 3
- Say “I don’t have it”
- Say “Something else”
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Con Edison
Con Edison Voice Main Menu
- Press 1 if you have an electric outage, gas leak, steam emergency, or hazardous condition
- Press 2 if you’re calling to verify a field employee’s credentials
- Press 3 for anything else
Con Edison Customer Service Representatives Hours
Live Con Edison customer service is available 24 hours a day seven days a week.
Con Edison Support Phone Numbers
- Con Edison Support Phone Number: 1-800-752-6633. Live Con Edison customer service is available 24 hours a day seven days a week.
- Con Edison Bill Pay by Phone Number: 1-888-925-5016
- Gas Emergency and Electric Emergency: 1-800-752-6633.
- Steam Emergency: 1-800-914-9112.
- Telecommunications for the Deaf (TTY): 1-800-642-2308.
ConEd Web Links
- Con Edison Official Web Site
- Con Edison Facebook page
- Con Edison Twitter page
- Con Edison Youtube page
- Con Edison Linkedin page
Con Edison Mailing Addresses
Con Edison:
Cooper Station
P.O. Box 138
New York, NY 10276-0138
Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003
ConEd support email
You can send an e-mail to Con Edison Email Customer Support here by clicking the “Email” button.
Con Edison Live Chat Support
Live chat customer service is not available from ConEdison. To contact a live customer service representative you need to dial 1-800-752-6633 and follow instructions above.
Con Edison Help Page
You can find more information at ConEdison help page.