How to Call a Live Person in VSP Direct Customer Service

Below are steps to contact VSP Direct customer service and get a live person on the phone:

  • Dial 1-800-785-0699 or 1-855-401-2013
  • Stay on the line (if you use 1-855-401-2013)
  • Press 2 and stay on the line (if you use 1-800-785-0699)
  • After that, the automated phone system will connect you to a live customer service agent from VSP Direct

VSP Direct Voice Main Menu

  • Press 1 if you are currently a VSP member calling about an existing plan
  • Press 2 if you are calling to enroll or want to learn more about VSP individual insurance

VSP Direct Customer Service Representatives Hours

Live VSP Direct customer service is available from 7am to 7am CST on Monday-Sunday.

VSP Direct Support Phone Numbers

  • VSP Direct Support Phone Number: 1-800-785-0699 or 1-855-401-2013. Live VSP Direct customer service is available from 7am to 7am CST on Monday-Sunday.

VSP Direct Web Links

VSP Direct Mailing Addresses

VSPĀ® Individual Vision Plans
7400 Gaylord Parkway
Frisco, TX 75034

VSP Direct support email

E-mail customer service is not available from VSP Direct. To contact a live customer service representative you need to dial 1-800-785-0699 or 1-855-401-2013 and follow instructions above.

VSP Direct Live Chat Support

You can start a live chat with customer support at VSP Direct Contact page by clicking the “Online Chat” button. Chat is available from 7am to 9pm CST Monday-Thursday, from 7am to 7pm CST Friday, from 9:30am to 4pm CST Saturday, Sunday closed.

VSP Direct Help Page

You can find more information at VSP Direct help page.

How do I speak to a live person if Vsp Direct contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Vsp Direct website.
  • Open Vsp Direct Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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