How to Call a Live Person in Western Union Customer Service

Below are steps to contact Western Union customer service and get a live person on the phone:

  • Dial 1-800-325-6000
  • Press 1 (for English)
  • Say “More options”
  • Say “More options”
  • Say “Operator”
  • Say “None of these”
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Western Union

Western Union Voice Main Menu

  • Say “Change or cancel a money transfer”
  • Say “Returning a call from Western Union”
  • Say “Send money or make a payment”
  • Say “For WU membership or available rewards”
  • Say “Find an agent location”
  • Say “More options “

Western Union Customer Service Representatives Hours

Live Western Union customer service is available 24 hours a day seven days a week.

Western Union Support Phone Numbers

  • Western Union Support Phone Number: 1-800-325-6000. Live Western Union customer service is available 24 hours a day seven days a week.
  • Western Union Website Care: 1-877-989-3268.
  • For TTY users: 1-800-877-8973.

Western Union Web Links

Western Union Mailing Addresses

Western Union Financial Services, Inc.:
P.O. Box 6036
Englewood, CO 80155

Western Union support email

You can send an e-mail to Western Union here

Western Union Live Chat Support

You can start a live chat with customer support Western Union Contact page by clicking the “Chat with Us” button.

Western Union Help Page

You can find more information at Western Union customer support page.

How do I speak to a live person if Western Union contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Western Union website.
  • Open Western Union Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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