How to Call a Live Person in West Virginia Unemployment Customer Service

Below are steps to contact West Virginia Unemployment customer service and get a live person on the phone:

  • Dial 1-800-252-5627
  • Press 1 (to access our automated system or connect to an agent)
  • Press 6 (to speak to an agent)
  • Press 1 (to speak to an agent)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from West Virginia Unemployment

WV Unemployment Voice Main Menu

  • Press 1 to access our automated system or connect to an agent.
  • Press 2 for frequently asked questions or to get general information on unemployment benefits such as how to file a new claim, potential benefit events or eligibility requirements.
  • Press 3 or to contact KeyBank at 1-866-295-2955 for assistance with your unemployment debit card.
  • Press 5 to HR Energy fraud service.

WV Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 to file a claim.
  • Press 2 if you need to certify for this week.
  • Press 3 to check on a submitted claim status.
  • Press 4 to find out the amount of benefits you are eligible for.
  • Press 5 to set up, change or cancel your direct deposit.
  • Press 6 to speak to an agent.

West Virginia Unemployment Customer Service Representatives Hours

Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.

West Virginia Unemployment Support Phone Numbers

  • West Virginia Unemployment Support Phone Number: 1-800-252-5627. Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.
  • WV Relay: 711.
  • Claimants call UC Benefits & Technical Support: 1-304-558-3309.
  • Employers call UC Contribution: 1-304-558-2676.

WorkForce West Virginia Web Links

West Virginia Unemployment Insurance (UI) Mailing Addresses

WorkForce West Virginia:
1900 Kanawha Boulevard East
Building 3, Suite 300
Charleston, WV 25305

WV Unemployment Live Chat Support

You can start a live chat with customer support at West Virginia Unemployment page.

  • Press the “Live Chat” red button
  • Start Chat

West Virginia Unemployment support e-mail

WV Unemployment doesn’t offer live support via e-mail.

West Virginia UI Help Center

How do I speak to a live person if Wv Unemployment contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Wv Unemployment website.
  • Open Wv Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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