How to Call a Live Person in Xcel Energy Customer Service

Below are steps to contact Xcel Energy customer service and get a live person on the phone:

  • Dial 1-800-895-4999
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Xcel Energy

Xcel Energy Voice Main Menu

  • Say “one” if you are calling about your home or apartment
  • Say “two” if you are calling about your business
  • Say “three” for Spanish

Xcel Energy Customer Service Representatives Hours

Live Xcel Energy customer service is available 24 hours a day seven days a week.

Xcel Energy Support Phone Numbers

  • Xcel Energy Support Phone Number: 1-800-895-4999. Live Xcel Energy customer service is available 24 hours a day seven days a week.
  • Electrical Outage: 1-800-895-1999.
  • Gas Emergency: 1-800-895-2999.
  • Xcel Energy Business Customer Service: 1-800-481-4700.
  • Xcel Energy Builder’s Call Line: 1-800-628-2121.
  • Call Before You Dig: 811.

Xcel Energy Web Links

Xcel Energy Mailing Address

General Correspondence:
Xcel Energy
414 Nicollet Mall
Minneapolis, MN 55401

Account Related Requests or Questions:
Xcel Energy
P.O. Box 8
Eau Claire, WI 54702-0008

Send Your Payment:
Xcel Energy
P.O. Box 9477
Minneapolis, MN 55484-9477

Xcel Energy Customer Support Email

For all inquiries e-mail to [email protected]

Xcel Energy Live Chat Support

Live chat customer service is not available from Xcel Energy. To contact a live customer service representative you need to dial 1-800-895-4999 and follow instructions above.

Xcel Energy Help Page

You can find more information at Xcel Energy customer support page.

How do I speak to a live person if Xcel Energy contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Xcel Energy website.
  • Open Xcel Energy Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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