How to Call a Live Person in CT Unemployment Customer Service

Below are steps to contact CT Unemployment customer service and get a live person on the phone:

  • Dial 1-203-941-6868 or 1-860-967-0493
  • Press 1 (for English)
  • Press 1 (for regular state unemployment insurance or an extension of benefits program)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from CT Unemployment

CT Unemployment Voice Main Menu

  • Press 1 for regular state unemployment insurance or an extension of benefits program.
  • Press 2 for self-employed individual and others who have a PUA.
  • Press 3 to reply these options.

CT Unemployment Customer Service Representatives Hours

Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.

CT Unemployment Support Phone Numbers

  • CT Unemployment Support Phone Number: 1-203-941-6868 or 1-860-967-0493. Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.
  • Consumer Contact Center: 1-800-956-3294. Live customer service representatives from CT Unemployment are available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed
  • TTY: 711 or 1-800-842-9710.
  • Key Bank Customer Service: 1-866-295-2955.
  • Connecticut Department of Labor Agency: 1-860-263-6000.

CT Unemployment Web Links

CT Unemployment Mailing Addresses

Connecticut Department of Labor:
200 Folly Brook Boulevard
Wethersfield, CT 06109

CT Unemployment Live Chat Support

You can start a live chat with customer support at CT Unemployment Support page.

  • Press the “ASK DOL”
  • Press the “Continue”
  • Fill in the form
  • Press the “Start Chatting”

CT Unemployment support e-mail

CT UI Help Center

You can find more information at CT Unemployment Insurance (UI) Support page.

How do I speak to a live person if Ct Unemployment contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Ct Unemployment website.
  • Open Ct Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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