Below are steps to contact SunTrust customer service and get a live person on the phone:
- Dial 1-800-786-8787
- Enter *77
- Enter your account number (if you have one) or press # multiple times (otherwise)
- Select 8
- Then press 1 (for a personal account) or press 2 (for a business account)
- Press # multiple times
- After that, the automated phone system will connect you to a live customer service agent from SunTrust
SunTrust Voice Main Menu
- Press 1 for checking, savings, money market or debit card
- Press 2 for credit card
- Press 3 to loan or line of credit
- Press 4 for mortgage
- Press 5 to certificate of deposit or IRA
- Press 6 for online banking or mobile banking
- Press 7 to open a new account, ask about rate or track status of an application
- Press 8 for none of these
SunTrust Customer Service Representatives Hours
Live SunTrust customer service is available 24 hours a day seven days a week.
SunTrust Support Phone Numbers
- SunTrust Support Phone Number: 1-800-786-8787. Live SunTrust customer service is available 24 hours a day seven days a week.
- Help with SunTrust online and mobile banking: 1-800-382-3232.
- Corporate Phone Number: 1-404-588-7711
- Mortgage Customer Service: 1-800-634-7928
- Fraud Report: 1-800-786-8787 option 6
- Lost Card: 1-800-786-8787 option 3
- Real Estate and Short Sale: 1-800-443-1032
- Credit Bureau & Disputes: 1-800-596-5407
- Customer Service: 1-800-752-2515
- Commercial Banking: 1-866-476-1460
- Wealth Management: 1-866-495-5416
SunTrust Web Links
- SunTrust Official Web Site
- SunTrust Facebook Support page
- SunTrust Twitter Support page
- SunTrust Youtube page
SunTrust Support support email
SunTrust Live Chat Support
Live chat customer service option is not supported by SunTrust. To contact a live customer service representative you need to dial 1-800-786-8787 and follow instructions above.
How do I speak to a live person if Suntrust contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Suntrust website.
- Open Suntrust Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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