Electric

How to Call a Live Person in BC Hydro Customer Service

Below are steps to contact BC Hydro customer service and get a live person on the phone:

  • Dial 1-800-224-9376
  • Press 1 (for English)
  • Press 1 (if you have a health and dental claim question)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from BC Hydro

BC Hydro Voice Main Menu

  • Press 1 if you have a residential account.
  • Press 2 if you have a business account.
  • Press 3 for otherwise.

BC Hydro Voice Sub-Menu

  • Press 1 to start a new service or for new construction.
  • Press 2 for information on BC Hydro’s energy saving programs and managing your electricity use.
  • Press 9 to report an outage or for an outage update.
  • Press 3 for all other inqurues.
  • Press the star key to repeat these options.

BC Hydro Customer Service Representatives Hours

Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

BC Hydro Support Phone Numbers

  • BC Hydro Support Phone Number: 1-800-224-9376. Live BC Hydro customer service is available from 7am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.

BC Hydro Web Links

BC Hydro Mailing Addresses

P.O. Box 8910
Vancouver, B.C.
V6B 4X3

Corporate head office:
333 Dunsmuir St.
Vancouver, B.C.
V6B 5R3

BC Hydro Live Chat Support

Live chat customer service is not available from BC Hydro.

BC Hydro support e-mail

BC Hydro doesn’t offer live support via e-mail.

BC Hydro Help Center

You can find more information at BC Hydro Customers Support page.

How to Call a Live Person in Electric Reliability Council of Texas Customer Service

Below are steps to contact ERCOT customer service and get a live person on the phone:

  • Dial 1-888-782-8477
  • Press 1 (for English)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from ERCOT

ERCOT Customer Service Representatives Hours

Live ERCOT customer service is available 24 hours a day seven days a week.

ERCOT Support Phone Numbers

  • ERCOT Support Phone Number: 1-888-782-8477. Live ERCOT customer service is available 24 hours a day seven days a week.
  • Client Services for Market Participants: 1-512-248-3900.
  • Report technical issues related to data and system administration, automated communications, or other IT issues: 1-512-248-6800 or 1-866-870-8124.
  • Media Relations: 1-512-275-7432.
  • Government Relations: 1-512-225-7011.
  • Submit Ethics Report: 1-866-384-4277.
  • Other Resources Outside ERCOT (find or switch electric providers): 1-866-797-4839.
  • Other Resources Outside ERCOT (file a complaint about an electric provider): 1-888-782-8477.

ERCOT Web Links

ERCOT support email

ERCOT Live Chat Support

Live chat customer service is not available from ERCOT. To contact an ERCOT live customer service representative you need to dial 1-888-782-8477 and follow the instructions above.

ERCOT Help Page

You can find more information at ERCOT page.