How to Call a Live Person in Medicare Customer Service

Below are steps to contact Medicare customer service and get a live person on the phone:

  • Dial 1-800-MEDICARE (1-800-633-4227)
  • Say “Agent” or press 0
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Medicare

Medicare Voice Main Menu

  • Press 1 or say “Claim Status”.
  • Press 2 or say “Coverage and Benefits”.
  • Press 3 or say “Premium payments”.
  • Press 4 or say “Preventive exams”.
  • Press 5 or say “Deductible”.
  • Press 6 or say “Help me with something else”.
  • Press 0 or say “Agent”.

Medicare Customer Service Representatives Hours

Live Medicare customer service is available 24 hours a day seven days a week.

Medicare Support Phone Numbers

  • Medicare Support Phone Number: 1-800-633-4227. Live Medicare customer service is available 24 hours a day seven days a week.
  • TTY: 1-877-486-2048.

Medicare Web Links

Medicare Mailing Addresses

Medicare Contact Center Operations:
PO Box 1270
Lawrence, KS 66044

Medicare support email

Medicare doesn’t offer live customer support via e-mail. The best way to contact Medicare is to call them at 1-800-MEDICARE (1-800-633-4227).

Medicare Live Chat Support

Live chat customer service is not available from Medicare. To contact a Medicare live customer service representative you need to dial 1-800-633-4227 and follow instructions above.

Medicare Help Page

You can find more information about Medicare at Medicare Help page.

How do I speak to a live person if Medicare contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Medicare website.
  • Open Medicare Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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