Below are steps to contact Citizens Bank customer service and get a live person on the phone:
- Dial 1-800-922-9999
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Citizens Bank
Citizens Bank Voice Main Menu
- Press 1 to access your account.
- Press 2 to transfer funds.
- Press 3 for card services.
- Press 4 for online, mobile, digital investing and electronic banking.
- Press 5 for sales and maintenance.
Citizens Bank Customer Service Representatives Hours
Live Citizens Bank customer service is available 24 hours a day seven days a week.
Citizens Bank Support Phone Numbers
- Citizens Bank Support Phone Number: 1-800-922-9999. Live Citizens Bank customer service is available 24 hours a day seven days a week.
- Business Banking Assistance: 1-800-862-6200.
- Mobile Banking Customer Service: 1-877-670-4100.
- Connecticut Citizens Bank Corporate Offices: 1-860-638-4411.
- Delaware Citizens Bank Corporate Offices: 1-302-421-2228.
- Massachusetts Citizens Bank Corporate Offices: 1-800-852-5577.
- New Hampshire Citizens Bank Corporate Offices: 1-800-862-5000.
- New Jersey Citizens Bank Corporate Offices: 1-267-671-1000.
- New York Citizens Bank Corporate Offices: 1-800-252-2500.
- Pennsylvania Citizens Bank Corporate Offices: 1-412-867-2000.
- Philadelphia Citizens Bank Corporate Offices: 1-267-671-1000.
Citizens Bank Web Links
Citizens Bank Mailing Addresses
Citizens Bank Corporate Offices:
Citizens Financial Group, Inc.
One Citizens Plaza
Providence, RI 02903
Connecticut:
Middletown Corporate Offices
Citizens Bank
237 Main Street
Middletown, CT 06457
Delaware:
Wilmington Office
Citizens Bank
919 North Market Street
Wilmington, DE 19801
Massachusetts:
State Street Office
Citizens Bank
28 State Street
Boston, MA 02109
New Hampshire:
Main Office
Citizens Bank
875 Elm Street
Manchester, NH 03101
New Jersey:
2001 Market Street Office
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103
New York:
Main Office
Citizens Bank
833 Broadway
Albany, NY 12207
Pennsylvania:
Pittsburgh
William Penn Place Office
Citizens Bank
525 William Penn Place
Pittsburgh, PA 15219
Philadelphia:
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103
Rhode Island:
Operations Center
Citizens Bank
1 Citizens Drive
Riverside, RI 02915
Vermont:
Main Office
Citizens Bank
148 College Street
Burlington, VT 05401
Consumer Loan Servicing – Correspondence:
Citizens Bank
RJW-218
P.O. Box 42002
Providence, RI 02940-2002
Consumer Loan Servicing – Payments:
Citizens Bank
P.O. Box 42113
Providence, RI 02940-2113
Consumer Loan Servicing – Auto Loan Payoffs:
Citizens Bank
1 Citizens Drive
Riverside, RI 02915
Attn: ROP17K
Citizens Bank support email
You can send an e-mail to Citizens Bank at Citizens Bank contact form by clicking the “Email us” button.
Citizens Bank Live Chat Support
Live chat customer service is not available from Citizens Bank. To contact a live customer service representative you need to dial 1-800-922-9999 and follow instructions above.
Citizens Bank Help Page
You can find more information at Citizens Bank Customer Service page.