Below are steps to contact Macy’s customer service and get a live person on the phone:
- Dial 1-800-289-6229
- Say “it’s something else” or press 6
- Press 0
- After that, the automated phone system will connect you to a live customer service agent from Macy’s
Macy’s Voice Main Menu
- Say “Macy’s credit card” or press 1 for Credit Card
- Say “Help with an order” or press 2 for Orders
- Say “Rewards program” or press 3 for Rewards program
- Say “Store Information” or press 4 for Store Information
- Say “Gift cards” or press 5 for Gift cards
- Say “It’s something else” or press 6 for Other questions
Macy’s Customer Service Representatives Hours
Live Macy’s customer service is available from 24 hours a day seven days a week.
Macy’s Support Phone Numbers
- Macy’s Support Phone Number: 1-800-289-6229. Live Macy’s customer service is available from 24 hours a day seven days a week.
- Macys.com Customer Service: 1-800-289-6229. Live Macy’s customer service is available from 24 hours a day seven days a week.
- Credit Customer Service: 1-888-257-6757. Live Macy’s customer service is available from 9am to 9pm on Monday-Saturday, from 11am to 8pm on Sunday.
- Furniture and Mattress Customer Service: 1-888-822-6229.
- Furniture and Mattress Sales: 1-800-456-2297.
- Wedding and Gift Registry: 1-800-568-8865. Live Macy’s customer service is available from 9am to 10pm on Monday-Sunday.
Macy’s Web Links
- Macy’s Official Web Site
- Macy’s Facebook page
- Macy’s Twitter page
- Macy’s Youtube page
- Macy’s Instagram page
- Macy’s Pinterest page
Macy’s support email
To contact with customer support via e-mail use following Macy’s contact form by clicking “Email Us”.
Macy’s Live Chat Support
You can start a live chat with customer support at Macy’s Contact page by clicking the “Chat now” red button.
Macy’s Help Page
You can find more information at Macy’s help page.