How to Call a Live Person in PNC Customer Service

Below are steps to contact PNC customer service and get a live person on the phone:

  • Dial 1-888-762-2265
  • Enter your User ID (if you have), or tell “I don’t have one”
  • Say “No”
  • Then say “Give me options”
  • Press 0
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from PNC

PNC Voice Main Menu

  • Press 1 to access your personal account
  • Press 2 for business banking
  • Press 3 for online banking questions
  • Press 4 if you are calling to report a lost or stolen card
  • Press 5 to open a new account or check the status of the loan application
  • Press 7 for a loan payoff for PNC customer, calling for check verification process, for branch hours and location or to reach other department
  • Press 9 for insurance or member services
  • Press 0 to contact a consultant

PNC Customer Service Representatives Hours

Live PNC customer service is available from 7am to 10pm EST on Monday-Friday, from 8am to 5pm EST on Saturday-Sunday.

PNC Support Phone Numbers

  • PNC Support Phone Number: 1-888-762-2265. Live PNC customer service is available from 7am to 10pm EST on Monday-Friday, from 8am to 5pm EST on Saturday-Sunday.
  • PNC Virtual Wallet: 1-800-352-2255.
  • PNC Personal Credit Card: 1-800-558-8472.
  • PNC Mortgage: 1-800-822-5626.
  • PNC Student Lending: 1-800-762-1001.
  • PNC Investments Accounts: 1-800-622-7086.
  • PNC Vested Interest® Participants: 1-800-374-4631.
  • PNC Business Credit Card: 1-800-474-2101.

PNC Web Links

PNC support email

PNC Education Loans department could be contacter via: [email protected]

PNC Live Chat Support

Live chat customer service is not available from PNC. To contact a live customer service representative you need to dial 1-888-762-2265 and follow instructions above.

PNC Help Page

You can find more information at PNC help page.

How do I speak to a live person if Pnc contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Pnc website.
  • Open Pnc Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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