How to Call a Live Person in Singtel Customer Service

Below are steps to contact Singtel customer service and get a live person on the phone:

  • Dial 1688 or 65-6235-1688 (from overseas)
  • Press 1 (Mobile plan and Roaming)
  • Press 1 (Bills and Payment)
  • Press 0 (speak with customer care representative)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Singtel

Singtel Voice Main Menu

  • Press 1 for Mobile plan and Roaming.
  • Press 2 for Home internet and TV.
  • Press 3 for Singtel Power.
  • Press 4 for Prepaid Hi!Card.
  • Press 5 for Dash service.

Singtel Customer Service Representatives Hours

Live Singtel customer service is available from 8:30am to 8:30pm Monday-Sunday.

Singtel Support Phone Numbers

  • Singtel Support Phone Number: 1688 or 65-6235-1688 (from overseas). Live Singtel customer service is available from 8:30am to 8:30pm Monday-Sunday.
  • Prepaid Card and Hi!Card: 1800-482-2800 (overseas: 65-6482-2800).
  • Small & Medium Enterprises (SME): 1606 (overseas: 65-6221-1606).
  • International Calling Card (ICC, Singtel Hello! Card, Singtel World Card): 1800-838-3322.
  • Corporate Executive Scheme (CES): 1800-733-7788 (overseas: 65-6733-7788).
  • Fax Plus 012: 1800-838-3555.
  • Corporate Enterprises: 1800-538-5056 (overseas: 65-6538-5056).
  • Sales Hotline: 1800-763-1111 (overseas: 65-6763-1111).
  • Local Directory Assistance (Chargeable Service): 100.
  • International Call Assistance (Chargeable Service): 104.
  • Post Sales and General Enquiries: 1606 (overseas: 65-6221-1606).
  • SingNet Business Broadband (ADSL), eVolve Fibre Broadband: 1606 (overseas: 65-6221-1606).
  • PhoneNet Helpdesk (Business): 1608.
  • WorldConference Helpdesk (24×7): 1800-532-1188.
  • myBusiness Services (SaaS): 1800-289-7227.
  • Payment Status and Outstanding Amount: 1800-738-3330.
  • Other Billing Enquiries: 1688 (Overseas: 65-6235-1688). Live customer service representatives from Singtel are available 8:30am to 6pm Monday-Sunday.
  • Singapore-registered shares (Special Discounted Shares): 1800-227-1188.

Singtel Web Links

Singtel Mailing Addresses

Investor Relations:
PO Box 888
North Ryde NSW 1670

Singtel Group Strategic Communications and Brand,
31 Exeter Road, Comcentre #19-00, Singapore 239732

Singtel support email

Below are steps to contact Singtel customer service by email:

  • Go to the Singtel Form page.
  • –°hoose the question you are inquiring about.
  • Fill in the form.
  • Press the “Submit” red button.

Singtel Live Chat Support

You can start a live chat session with a Singtel Support Agent on the Singtel Chat page by clicking the “CONTINUE TO CHAT” button.

Singtel Help Page

You can find more information at Singtel Support page.

How do I speak to a live person if Singtel contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Singtel website.
  • Open Singtel Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
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