How to Call a Live Person in Tennessee Unemployment Customer Service

Below are steps to contact Tennessee Unemployment customer service and get a live person on the phone:

  • Dial 1-844-224-5818
  • Press 1 (for assistance with unemployment claims or questions about your unemployment benefits)
  • Press 1 (for questions or assistance file on your claim)
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from Tennessee Unemployment

Tennessee Unemployment Voice Main Menu

  • Press 1 for assistance with unemployment claims or questions about your unemployment benefits.
  • Press 2 for help with employer unemployment taxes, such as quarterly taxes, tax rates and employer account numbers.
  • Press 3 for all other calls.

Tennessee Unemployment Voice Sub-Menu (if you press 1)

  • Press 1 for questions or assistance on your claim.
  • Press 2 for questions or assistance completing your weekly certification.
  • Press 3 for general questions about how to file or to check the status of your claim or assistance accessing your Jobs4TN account or your password reset.

Tennessee Unemployment Customer Service Representatives Hours

Live Tennessee Unemployment Insurance customer service is available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.

Tennessee Unemployment Support Phone Numbers

  • TN Unemployment Support Phone Number: 1-844-224-5818. Live Tennessee Unemployment Insurance customer service is available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.
  • Proof of unemployment for social services (food stamps, housing, loans) and historical unemployment records (1099-G tax info and proof of receipt): 1-615-442-7009.
  • Employers, Government Officials and their Contractors, and Third-Parties: 1-615-741-3170.
  • Report Suspected UI Benefit Payment Fraud: 1-615-206-3116.
  • Report Suspected UI Tax Fraud: 1-615-741-2346.
  • Natural disaster support line: 1-844-436-7117 (option 2).

Tennessee Unemployment Web Links

Tennessee Unemployment Insurance (UI) Mailing Addresses

State of Tennessee Department of Labor and Workforce Development
Employment Security Legal Office
220 French Landing Drive, Suite 3B
Nashville, Tennessee 37243

Benefit Payment Control:
220 French Landing Drive
Nashville, TN 37243-1002

Tennessee Unemployment Live Chat Support

You can start a live chat with customer support at TN Unemployment page.

  • Press the “Chat” blue button in the bottom right corner of the page
  • Start chat

TN Unemployment support e-mail

Tennessee UI Help Center

You can find more information at Tennessee Unemployment Insurance (UI) Support page.

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