How to Call a Live Person in TPG Customer Service

Below are steps to contact TPG customer service and get a live person on the phone:

  • Dial 13-14-23
  • Stay on the line
  • The automated phone system will connect you to a live customer service agent from TPG

TPG Voice Main Menu

  • Press 1 for sales inquiries and registrations.
  • Press 2 if you need technical support with your internet, home phone or mobile.
  • Press 3 for looking the information about your plan or billing.
  • Press 4 for an update on your installation or relocation.
  • Press 5 if you moving home and want us to connect you at your new address.
  • Press 6 if you want to upgrade or change your TPG plan including changing an NBN.

TPG Customer Service Representatives Hours

Live TPG customer service is available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.

TPG Support Phone Numbers

  • TPG Support Phone Number: 13-14-23. Live TPG customer service is available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Sales (NBN): 1300-720-016. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Sales (Fibre to the Building): 1300-403-211. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Sales (Mobile): 1300-242-011. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Internet & Home Phone Technical Support (NBN): 1300-997-271. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • Internet & Home Phone Technical Support (ADSL): 1300-997-270. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • Internet & Home Phone Technical Support (Fibre to the Building): 1300-997-274. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • Internet & Home Phone Customer Service (Accounts & Billing): 1300-993-011. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Internet & Home Phone Customer Service (Installation Status): 1300-993-012. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Plan Change: 1300-920-158. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Moving Home: 1300-865-124. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
  • Accounts & Billing: 1300-993-019. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • Mobile Product Support (Technical Support): 1300-997-273. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • Mobile Product Support (Plan Change): 1300-995-152. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
  • All customer service phone numbers: TPG Contact Support page.

TPG Web Links

TPG Mailing Addresses

TPG Customer Services:
PO Box 1844, Macquarie Centre, North Ryde, NSW 2113

TPG Support Community

You can get the answers to your questions about TPG on the TPG Forum page. Community Support representative are available 24 hours a day seven days a week.

TPG support email

TPG doesn’t offer live customer support via e-mail. The best way to contact TPG is to call them at 13-14-23.

TPG Live Chat Support

Live chat customer service is not available from TPG. To contact a TPG live customer service representative you need to dial 13-14-23 and follow the instructions above.

TPG Help Page

You can find more information at TPG Support page.

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