Below are steps to contact TPG customer service and get a live person on the phone:
- Dial 13-14-23
- Stay on the line
- The automated phone system will connect you to a live customer service agent from TPG
TPG Voice Main Menu
- Press 1 for sales inquiries and registrations.
- Press 2 if you need technical support with your internet, home phone or mobile.
- Press 3 for looking the information about your plan or billing.
- Press 4 for an update on your installation or relocation.
- Press 5 if you moving home and want us to connect you at your new address.
- Press 6 if you want to upgrade or change your TPG plan including changing an NBN.
TPG Customer Service Representatives Hours
Live TPG customer service is available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
TPG Support Phone Numbers
- TPG Support Phone Number: 13-14-23. Live TPG customer service is available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Sales (NBN): 1300-720-016. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Sales (Fibre to the Building): 1300-403-211. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Sales (Mobile): 1300-242-011. Live customer service representatives from TPG are available from 9am to 10pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Internet & Home Phone Technical Support (NBN): 1300-997-271. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
- Internet & Home Phone Technical Support (ADSL): 1300-997-270. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
- Internet & Home Phone Technical Support (Fibre to the Building): 1300-997-274. Live customer service representatives from TPG are available from 8am to midnight Monday-Friday, from 9am to 9pm Saturday-Sunday.
- Internet & Home Phone Customer Service (Accounts & Billing): 1300-993-011. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Internet & Home Phone Customer Service (Installation Status): 1300-993-012. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Plan Change: 1300-920-158. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Moving Home: 1300-865-124. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 6pm Saturday-Sunday.
- Accounts & Billing: 1300-993-019. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
- Mobile Product Support (Technical Support): 1300-997-273. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
- Mobile Product Support (Plan Change): 1300-995-152. Live customer service representatives from TPG are available from 8am to 9pm Monday-Friday, from 9am to 9pm Saturday-Sunday.
- All customer service phone numbers: TPG Contact Support page.
TPG Web Links
TPG Mailing Addresses
TPG Customer Services:
PO Box 1844, Macquarie Centre, North Ryde, NSW 2113
TPG Support Community
You can get the answers to your questions about TPG on the TPG Forum page. Community Support representative are available 24 hours a day seven days a week.
TPG support email
TPG doesn’t offer live customer support via e-mail. The best way to contact TPG is to call them at 13-14-23.
TPG Live Chat Support
Live chat customer service is not available from TPG. To contact a TPG live customer service representative you need to dial 13-14-23 and follow the instructions above.
TPG Help Page
You can find more information at TPG Support page.
How do I speak to a live person if Tpg contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Tpg website.
- Open Tpg Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.