Below are steps to contact USAA customer service and get a live person on the phone:
- Dial 1-800-531-USAA (1-800-531-8722)
- Enter your USAA number or social security number (if you have one)
- Say “another member”
- Say “I want to speak to the representative”
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from USAA
USAA Voice Main Menu
- Press 1 for membership information
- Press 2 to verify coverage
- Press 3 for claims
- Press 4 for order appeal
USAA Customer Service Representatives Hours
Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.
USAA Support Phone Numbers
- USAA Support Phone Number: 1-800-531-USAA (1-800-531-8722). Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.
- USAA Real Estate Rewards Network Assistance: 1-800-258-4060.
- Auto and Property Services: 1-800-531-8555.
- Financial Planning: 1-877-314-2255.
- FTD Floral Delivery & Personal Creations: 1-800-769-7673.
- PIN, Password, Online ID and Security Questions: 1-800-531-USAA (1-800-531-8722).
- Survivor Relations Team: 1-800-292-8294.
- All Customer Service phone numbers on USAA Contact Us page.
USAA Web Links
USAA Mailing Address
Mail Deposits:
9861 Attn: Bank Priority Mail
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78284-8426
Billing:
USAA
9800 Fredericksburg Road
San Antonio, TX 78288
USAA support email
You can send an e-mail to USAA here by clicking the “Communicate with USAA” button.
USAA Live Chat Support
You can start live chat with customer support USAA page by clicking the “Help” button.
How do I speak to a live person if Usaa contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Usaa website.
- Open Usaa Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.