How to Call a Live Person in Optimum Customer Service

Below are steps to contact Optimum customer service and get a live person on the phone:

  • Dial 1-888-276-5255
  • Press 1 (after words “if you are not currently an Optimum business customer”)
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Optimum

Optimum Main Voice Menu

  • Press 1 for billing or payment questions
  • Press 2 to confirm, cancel or reschedule an existing appointment
  • Press 3 for cable TV, Internet or phone service related issues
  • Press 4 to become an Optimum customer, services or move your service to a new business
  • Press 5 if you are calling to downgrade or disconnect your service

Optimum Customer Service Representatives Hours

Live Optimum customer service is available 24 hours a day seven days a week.

Optimum Customer Support Phone Numbers

  • Customer service phone number: 1-888-276-5255.
  • Installation & pending surveys: 1-855-267-8468. Live Optimum customer service is available from 7am to 11pm on Monday-Friday, from 7am to 10pm on Saturday and from 7am to 10pm on Sunday.
  • Sales: 1-855-267-8468. Live Optimum customer service is available from 7am to 11pm on Monday-Friday, from 7am to 10pm on Saturday and from 7am to 10pm on Sunday.
  • Exclusive online offers and other great deals: 1-866-218-3259.

Optimum Web Links

Optimum support email

Support email customer service option is not supported by Optimum.

Optimum Live Chat Support

You can start live chat with customer support Optimum support page by clicking the “Chat Now” button.

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