Below are steps to contact UPS customer service and get a live person on the phone:
- Dial 1-888-742-5877, then say “agent” or press 0 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from UPS.
UPS Voice Menu
- Press 1 or say “track a package” to track a package
- Press 2 or say “send a package” to send a package
- Press 3 or say “shipping information” for shipping information
- Press 4 or say “order supply” for order supply
- Press 0 or say “agent” for connect this agent
UPS Customer Service Representatives Hours
Live UPS customer service is available 24 hours a day seven days a week.
UPS Support Phone Numbers
- UPS service phone number: 1-888-742-5877
- UPS international service phone number: 1-866-782-7892
- TTY/TDD Access for Hearing Impaired: 1-800-833-0056
- International Import/Export Services: 1-800-782-7892
- UPS Supply Chain Solutions: 1-800-742-5727
- Freight for heavyweight shipments more than 150 lbs or palletized freight:
- Less than truckload (more than 150 lbs): 800-333-7400
- Truckload (more than 12,000 lbs): 1-888-682-4652
- Air Freight (more than 150 lbs): 1-800-443-6379
- Ocean Freight: 1-800-350-8440
UPS Web Links
UPS support email
You can to send an e-mail to UPS support here.
UPS Live Chat Support
You can start live chat with UPS Virtual Assistant here. Agent is available 24 hours a day seven days a week.