How to Call a Live Person in UPS Customer Service

Below are steps to contact UPS customer service and get a live person on the phone:

  • Dial 1-888-742-5877, then say “agent” or press 0 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from UPS.

UPS Voice Menu

  • Press 1 or say “track a package” to track a package
  • Press 2 or say “send a package” to send a package
  • Press 3 or say “shipping information” for shipping information
  • Press 4 or say “order supply” for order supply
  • Press 0 or say “agent” for connect this agent

UPS Customer Service Representatives Hours

Live UPS customer service is available 24 hours a day seven days a week.

UPS Support Phone Numbers

  • UPS service phone number: 1-888-742-5877
  • UPS international service phone number: 1-866-782-7892
  • TTY/TDD Access for Hearing Impaired: 1-800-833-0056
  • International Import/Export Services: 1-800-782-7892
  • UPS Supply Chain Solutions: 1-800-742-5727
  • Freight for heavyweight shipments more than 150 lbs or palletized freight:
  • Less than truckload (more than 150 lbs): 800-333-7400
  • Truckload (more than 12,000 lbs): 1-888-682-4652
  • Air Freight (more than 150 lbs): 1-800-443-6379
  • Ocean Freight: 1-800-350-8440

UPS Web Links

UPS support email

You can to send an e-mail to UPS support here.

UPS Live Chat Support

You can start live chat with UPS Virtual Assistant here. Agent is available 24 hours a day seven days a week.

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