Below are steps to contact Bank of America customer service and get a live person on the phone:
- Dial 1-800-432-1000
- Enter your telephone access ID number, card or account number (if you have it)
- Or press 6 at the main menu
- Press 6 at the sub-menu
- After that, the automated phone system will connect you to a live customer service agent from Bank of America.
Bank of America Voice Main Menu
- Press 9 for lost or stolen
- Press 1 for checking or savings
- Press 2 for business
- Press 3 for credit card
- Press 4 for online banking
- Press 5 to mortgage
- Press 6 for more options
Bank of America Voice Sub-Menu
- Press 1 for loan or home equity
- Press 2 for CD
- Press 3 for IRA
- Press 4 for brokerage
- Press 5 to dispute a transaction
- Press 6 for something else
Bank of America Customer Service Representatives Hours
Live Bank of America customer service is available from 8am to 11pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.
Bank of America Customer Support Phone Numbers
- Bank of America Online Banking Support Phone Number (Checking, Savings, Debit Cards and General Information): 1-800-432-1000
- International collect: 1-315-724-4022
- Supplier relations and development help desk support: 1-888-550-6433
- Neighborhood builders Student leaders Local grants Matching gifts Volunteer grants: 1-800-218-9946
- To report a problem with an ATM: 1-844-401-8500 option 1
- CDs & IRAs Customer Service: 1-888-827-1812
- Credit card customer service: 1-800-732-9194
- Health Benefit Accounts (HSA, FSA, HRA): 1-800-992-3200
- Mobile Banking support: 1-800-432-1000
- Existing mortgages: 1-800-669-6607
- Intuit® Online Payroll support: 1-888-606-4545
- Remote Deposit Online support: 1-877-270-1242
- You can find all customer service phone numbers and change state Bank of America on this page
Bank of America Web Links
Bank of America Mailing Address
ATM:
Bank of America
PO Box 25118
Tampa, FL 33622-5118
CDs & IRAs Customer Service:
Bank of America
TX2-979-02-14
PO Box 619040
Dallas, TX 75261-9943
Credit card payments:
Bank of America
PO Box 15019
Wilmington, DE 19886-5019
Express overnight service:
Payment Services
900 Samoset Drive
DE5-023-03-02
Newark, DE 19713-6000
Questions about card types:
Bank of America
PO Box 53132
Phoenix, AZ 85027-3132
Application status inquiries:
Bank of America
PO Box 2493
Norfolk, VA 23501-2493
Credit card billing inquiries:
Bank of America
PO Box 982234
El Paso, TX 79998-2234
Bank of America support email
Support email customer service option is not supported by Bank of America.
Bank of America Live Chat Support
To start chat session you need to sign in to online banking and select chat option.
How do I speak to a live person if Bank Of America contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Bank Of America website.
- Open Bank Of America Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.