Below are steps to contact HSBC customer service and get a live person on the phone:
- Dial 1-800-975-4722
- Press 1 (for English)
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from HSBC
HSBC Voice Main Menu
- Press 1 for banking and cards.
- Press 2 for Home loans.
- Press 3 for Investment and retiring.
- Press 4 for Insurance.
- Press 5 for Status of a recent application.
- Press 6 if you are a customer.
HSBC Customer Service Representatives Hours
Live HSBC customer service is available from 6am to 10:30pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.
HSBC Support Phone Numbers
- HSBC Support Phone Number: 1-800-975-4722. Live HSBC customer service is available from 6am to 10:30pm EST Monday-Friday, from 8am to 8pm EST Saturday-Sunday.
- HSBC Premier Banking: 1-888-662-4722.
- HSBC Advance: 1-866-584-4722.
- Business Banking: 1-833-722-4722.
- Mortgage Customer Service: 1-855-527-8400.
- Premier Mortgage Customer Service: 1-855-806-4660.
- Jade Mortgage Customer Service: 1-855-806-4661.
- Private Bank Mortgage Customer Service: 1-855-806-4664.
- Lost/Stolen Cards: 1-800-462-1874.
- TTY/TTD: 1-800-898-5999.
HSBC Web Links
HSBC Mailing Addresses
HSBC Customer Service Address:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240
Premier Banking:
HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240
Mortgages:
Attention: Mail stop NOE 1290
1 Corporate Drive, Suite 360
Lake Zurich, IL 60047-8945
HSBC support email
E-mail customer service is not available from HSBC. To contact a live customer service representative you need to dial 1-800-975-4722 and follow instructions above.
HSBC Live Chat Support
You can start a live chat with customer support at HSBC Contact page by clicking the “Live chat now” red button.
HSBC Help Page
You can find more information at HSBC Customer Service page.
How do I speak to a live person if Hsbc contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Hsbc website.
- Open Hsbc Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.