Below are steps to contact DVLA customer service and get a live person on the phone:
- Dial 0300-790-6802
- Press 1 (if you have a vehicle or trailer inquiries)
- Press 5 (for all other inquiries including personal vehicle and number plate changes the sale of a vehicle)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from DVLA
DVLA Voice Main Menu
- Press 1 if you have a vehicle or trailer inquiries.
- Press 2 for driving license inquiries.
- Press 3 if you are calling about your medical condition or renewing a medical license.
DVLA Voice Sub-Menu (if you press 1)
- Press 1 for vehicle tax and SORN (Statutory Off Road Notification) inquiries including direct debits and refunds.
- Press 2 for an update on an application or if you waiting for document or anything else from us.
- Press 3 to replace V5C or any other documents.
- Press 4 if you call us about the letter you received from us including penalties and application or if you’ve been told to contact us.
- Press 5 for all other inquiries including personal vehicle and number plate changes the sale of a vehicle.
DVLA Customer Service Representatives Hours
Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
DVLA Support Phone Numbers
- DVLA Support Phone Number: 0300-790-6802. Live DVLA customer service is available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
- DVLA Driving License Enquiries: 0300-790-6801. Live customer service representatives from DVLA are available from 8am to 8pm Monday-Friday, from 8am to 4pm Saturday, Sunday closed.
- DVLA Medical Enquiries: 0300-790-6806. Live customer service representatives from DVLA are available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
- DVLA Swansea: 0300-790-6801.
DVLA Web Links
DVLA Mailing Addresses
Vehicle Customer Services:
DVLA
Swansea
SA99 1AR
Drivers Customer Services:
Correspondence Team
Swansea
SA6 7JL
Drivers’ Medical Enquiries:
DVLA
Swansea
SA99 1TU
DVLA Live Chat Support
You can start a live chat with customer support at DVLA Contact page.
- Press “Start Chat” green button
- Start chat. Chat is available from 8am to 7pm Monday-Friday, from 8am to 2pm Saturday, Sunday closed.
DVLA support e-mail
Below are steps to contact DVLA customer service by email:
- Go to the DVLA Email Service page.
- Select an option.
- Fill in the forms.
DVLA Help Center
You can find more information at DVLA Support page.
How do I speak to a live person if Dvla contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Dvla website.
- Open Dvla Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.