How to Call a Live Person in Marriott Customer Service

Below are steps to contact Marriott customer service and get a live person on the phone:

  • Dial 1-800-535-4028
  • Say “Representative”
  • Say “Something else”
  • Enter your Marriott or SPG rewards number (if you have one) or press # (if not)
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Marriott

Marriott Voice Main Menu

  • Say “Make a reservation”
  • Say “What’s my point balance”
  • Say “Combine Accounts”
  • Say “Book a reservation”
  • Say “Change a reservation”
  • Say “Confirm a reservation”
  • Say “Cancel a reservation”
  • Say “Something else”

Marriott Customer Service Representatives Hours

Live Marriott customer service is available 24 hours a day seven days a week.

Marriott Support Phone Numbers

  • Marriott Support Phone Number: 1-800-535-4028. Live Marriott customer service is available 24 hours a day seven days a week.
  • Reservations: 1-888-236-2427.
  • Group & Event Planning: 1-800-831-4004.
  • Loyalty Program Members: 1-800-627-7468.

Marriott Web Links

Marriott Mailing Address

United States/Canada:
Marriott Guest Services
910 West Legacy Center Way
Suite 100
Midvale, UT 84047 USA

Marriott Guest Services
Menara Olympia
No. 8 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia

Marriott Guest Services
RM 1402, R&F Center
No. 10 Huaxia Road Tianhe District
Guangzhou, China 510632, P.R.C.

Europe/Middle East/United Kingdom/:
South Africa
Marriott Guest Services
North Valley Business Centre
Old Mallow Road
Cork Ireland

Marriott Guest Services
Urban Shinbashi Building, 7th Floor
4-5-1 Shinbashi, Minato-ku
Tokyo 105-0004 Japan

Latin America/Mexico:
Marriott Guest Services
Av Chapultepec No. 230-1
Col Roma CP 06700
Mexico DF

Marriott Support email

General reward program questions could be reached at [email protected]

Hotel related questions could be reached at [email protected]

Marriott Live Chat Support

Live chat customer service is not available from Marriott. To contact a live customer service representative you need to dial 1-800-535-4028 and follow instructions above.

Marriott Help Page

You can find more information at Marriott help page.

How do I speak to a live person if Marriott contact number is not working?

It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:

  • Connect to a live chat on a Marriott website.
  • Open Marriott Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
  • If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.
Facebook Comments