Below are steps to contact Utah Unemployment Insurance Benefits (UI) customer service and get a live person on the phone:
- Dial 1-801-526-4400
- Press 1 (if you are calling about your unemployment claim or a benefit overpayment)
- Press pound
- Press 5 (to speak to a claims representative)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from Utah Unemployment
UT Unemployment Voice Main Menu
- Press 9 if you know your party’s extension.
- Press 1 if you are calling about your unemployment claim or a benefit overpayment.
- Press 2 if you represent your company and have questions about unemployment or if you wish to report unemployment fraud.
UT Unemployment Voice Sub-Menu (if you press 1)
- Press 1 for general information
- Press 3 to repay an overpayment or if you have questions regarding an overpayment
- Press 5 to speak to a claims representative
- Press the star key to repeat these options
Utah Unemployment Customer Service Representatives Hours
Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
Utah Unemployment Support Phone Numbers
- Utah Unemployment Support Phone Number: 1-801-526-4400. Live Utah Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- Questions regarding an existing claim or UI benefits in general: 1-801-612-0877 (Weber and North Davis Counties) and 1-801-375-4067 (Utah County).
- Questions on Unemployment Insurance Claims or Benefit Costs: 1-801-526-9235.
- Report Unemployment Insurance Fraud: 1-801-526-9235.
- Questions or information on Unemployment Insurance Contributions (taxes): 1-801-526-9235 or 1-800-222-2857.
- UI appeal questions or information: 1-801-526-9300.
Utah Unemployment Fax Number
- Questions regarding an existing claim or UI benefits in general: Claims 1-801-526-4401, Monetary 1-801-526-9394, Adjudications 1-801-526-4402.
- Questions or information on Unemployment Insurance Contributions (taxes): Except as noted below 1-801-526-9236.
Utah Unemployment Web Links
- Utah Unemployment Benefits Web Site
- Utah Unemployment Facebook page
- Utah Unemployment Youtube page
- Utah Unemployment Instagram page
Utah Unemployment Insurance (UI) Mailing Addresses
Unemployment Insurance Contributions (taxes):
Utah Department of Workforce Services
P.O. Box 45288
140 East 300 South
Salt Lake City, UT 84145-0288
UI appeal questions:
Utah Department of Workforce Services
Adjudication Division
P.O. Box 45244
140 East 300 South
Salt Lake City, UT 84145-0244
Utah Unemployment Live Chat Support
- Go to the Utah Unemployment page.
- Click the “Live Chat” blue button.
- Start chat.
Utah Unemployment support e-mail
Utah Unemployment doesn’t offer live support via e-mail.
Utah UI Help Center
You can find more information at Utah Unemployment Insurance (UI) Support page.
How do I speak to a live person if Utah Unemployment contact number is not working?
It is possible that contact number may become disconnected or overloaded when number of calls is just too high. During such events we recommend to use other shortcuts to get help quickly:
- Connect to a live chat on a Utah Unemployment website.
- Open Utah Unemployment Facebook, Twitter, Instagram or any other supported social network and send a direct message there.
- If e-mail address is available send an e-mail. It is possible that e-mail may be answered quicker than getting through a phone support and you will have something in written to which you can refer later in your communication.