How to Call a Live Person in Chase Customer Service

Below are steps to contact Chase customer service and get a live person on the phone:

  • Dial 1-800-935-9935
  • Enter your debit card, account number or user id
  • Press 2
  • Then press 0
  • After that, the automated phone system will connect you to a live customer service agent from Chase

Chase Voice Menu

  • Press 1 to check for application or help with chase.com or Chase mobile
  • Press 2 for credit card loan or credit line information and payment
  • Press 3 to open a new Chase account
  • Press 4 for the branch and ATM locator or the employee directory
  • Press 5 to return to the previous menu or to access your checking, savings, CD or IRA account
  • Press 0 to speak to a customer service specialist

Chase Customer Service Representatives Hours

Live Chase customer service is available 24 hours a day seven days a week.

Chase Support Phone Numbers

  • Chase Support Phone Number: 1-800-935-9935
  • Credit card customer service: 1-800-432-3117
  • Service on existing accounts: 1-800-935-9935
  • Current Chase home equity customers: 1-800-836-5656
  • Homeowner’s insurance inquiries: 1-877-530-8951
  • Help with existing accounts: 1-800-242-7338

Chase Web Links

Credit One Mailing Address

For Card Payments:
Cardmember Services
P.O. Box 94014
Palatine, IL
60094-4014

For General Correspondence:
Card Services
P.O. Box 15298
Wilmington, DE
19850

Contact Us for Personal Banking:
National Bank By Mail
P O Box 36520
Louisville, KY 40233-6520

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:
Chase
P.O. Box 183166
Columbus, OH 43218-3166

Chase support email

Support email customer service option is not supported by Chase.

Chase Live Chat Support

Live chat customer service option is not supported by Chase. To contact a live customer service representative you need to dial 1-800-935-9935 and follow instructions above.

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