How to Call a Live Person in Con Edison Customer Service

Below are steps to contact Con Edison (ConEd) customer service and get a live person on the phone:

  • Dial 1-800-752-6633
  • Press 1 (For English)
  • Press 3
  • Say “I don’t have it”
  • Say “Something else”
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from Con Edison

Con Edison Voice Main Menu

  • Press 1 if you have an electric outage, gas leak, steam emergency, or hazardous condition
  • Press 2 if you’re calling to verify a field employee’s credentials
  • Press 3 for anything else

Con Edison Customer Service Representatives Hours

Live Con Edison customer service is available 24 hours a day seven days a week.

Con Edison Support Phone Numbers

  • Con Edison Support Phone Number: 1-800-752-6633. Live Con Edison customer service is available 24 hours a day seven days a week.
  • Con Edison Bill Pay by Phone Number: 1-888-925-5016
  • Gas Emergency and Electric Emergency: 1-800-752-6633.
  • Steam Emergency: 1-800-914-9112.
  • Telecommunications for the Deaf (TTY): 1-800-642-2308.

ConEd Web Links

Con Edison Mailing Addresses

Con Edison:
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

ConEd support email

You can send an e-mail to Con Edison Email Customer Support here by clicking the “Email” button.

Con Edison Live Chat Support

Live chat customer service is not available from ConEdison. To contact a live customer service representative you need to dial 1-800-752-6633 and follow instructions above.

Con Edison Help Page

You can find more information at ConEdison help page.

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