How to Talk to a Live Person in KCP&L Customer Service

Below are steps to contact KCP&L customer service and get a live person on the phone:

  • Dial 1-816-471-5275 or 1-888-471-5275
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from KCP&L

KCP&L Voice Main Menu

  • Press 1 to report a power problem
  • Press 2 for payment options
  • Press 3 for billing information
  • Press 4 to stop, start, or transfer service or for construction-related request
  • Press 5 for Spanish
  • Press 8 to repeat these options

KCP&L Customer Service Representatives Hours

Live KCP&L customer service is available 24 hours a day seven days a week.

KCP&L Support Phone Numbers

  • KCP&L Support Phone Number: 1-816-471-5275 or 1-888-471-5275. Live KCP&L customer service is available 24 hours a day seven days a week.
  • Report a Power Outage or a Downed Power Line: 1-888-544-4852.
  • Builder and Electrician Inquiries: 1-816-701-0363.
  • TDD/TTY Missouri Customers: 1-800-735-2966.
  • TDD/TTY Kansas Customers: 1-800-766-3777.
  • Special Payment and Billing Issues: 1-816-471-5275 or 1-888-471-52757.

KCP&L Web Links

KCP&L Mailing Address

Kansas & Missouri service areas:
KCP&L
P.O. Box 219330
Kansas City, MO 64121-9330

Greater Missouri Operations service area:
KCP&L
P.O. Box 219703
Kansas City, MO 64121-9703

KCP&L Support support email

Email customer service option is not supported by KCP&L.

KCP&L Live Chat Support

Live chat customer service option is not supported by KCP&L. To contact a live customer service representative you need to dial 1-816-471-5275 or 1-888-471-5275 and follow instructions above.

KCP&L Help Page

More information you can find at KCP&L Help Page.

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