Below are steps to contact Municipal Credit Union customer service and get a live person on the phone:
- Dial 1-212-693-4900
- Press 2 or 3
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from MCU
Municipal Credit Union Voice Main Menu
- Press 1 for information on an existing account
- Press 2 to apply for a loan or check the status of a loan request
- Press 3 to apply for membership or to obtain the status of a new account request
- Press 4 to locate branch or ATM in your area
- Press 5 to locate branch or ATM in your area
- Press 6 to check product rates
- Press 7 for merchant verification
- Press 8 for online, mobile, or ApplePay support
- Press 9 for Visa services
MCU Customer Service Representatives Hours
Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.
Municipal Credit Union Support Phone Numbers
- MCU Support Phone Number: 1-212-693-4900. Live MCU customer service is available from 7am to 8pm on Monday-Friday, from 9am to 2pm on Saturday.
- Upstate New York: 1-800-323-6713.
- Outside of New York State: 1-800-323- 6713.
- Weather Emergency Hotline: 1-800-843- 1867.
- Auto Loan: 1-888-462-8288.
- Mortgage: 1-212-238-3521.
MCU Web Links
MCU Mailing Address
Municipal Credit Union:
Supervisory Committee/Internal Audit Department
P.O. Box 3418
New York, NY 10277-1863
Municipal Credit Union:
P.O. Box 3205
Church Street Station
New York City NY 10007
MCU Support support email
Media Inquiries: [email protected]
Online Banking: [email protected]
MCU Live Chat Support
Live chat customer service option is not supported by MCU. To contact a live customer service representative you need to dial 1-212-693-4900 and follow instructions above.
MCU Help Page
More information you can find at MCU Help Page.