Below are steps to contact DHL customer service and get a live person on the phone:
- Dial 1-800-225-5345
- Say “representative”
- Press 0
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from DHL
DHL Voice Main Menu
- Press 1 or say “schedule a pick up” if you want DHL to pick up the shipment at a specific address
- Press 2 or say “track a package” if you have a DHL tracking number and want to find out the status of a shipment
- Press 3 or say “get a requote” to find out how long it will take or how much it will cost to ship your package
- Press 4 or say “find a drop off location” to find the nearest place we can drop off a package
- Press 5 or say “help with something else” for anything else such as a billing question or delivery notice
- Press 0 or say “representative” if you want to speak with representative
DHL Customer Service Representatives Hours
Live DHL customer service is available from 5am to 9pm MST on Monday-Friday, from 6am to 5pm MST on Saturday, Sunday closed.
DHL Support Phone Numbers
- DHL Support Phone Number: 1-800-225-5345. Live DHL customer service is available from 5am to 9pm MST on Monday-Friday, from 6am to 5pm MST on Saturday, Sunday closed.
- DHL Express Customer Service Phone Number: 1-800-225-5345
- Attempted Delivery Notices: 1-888-273-8876.
- Billing Assistance: 1-800-722-0081.
- Claims Department: 1-800-273-4530.
- Clearance On Demand: 1- 866-915-5700.
- Dangerous Goods: 1-866-817-3794.
- Service Point Partners: 1-844-697-7377.
- Technical Support: 1-800-527-7298.
DHL Web Links
DHL Mailing Address
DHL eCommerce Corporate Office:
DHL eCommerce
2700 South Commerce Parkway
Suite 300
Weston, FL 33331
DHL Support support email
DHL eCommerce customer service e-mail is [email protected]
DHL Live Chat Support
Live chat customer service is not available from DHL. To contact a live customer service representative you need to dial 1-800-225-5345 and follow instructions above.
DHL Help Page
You can find more information at DHL help page.