Below are steps to contact Optus customer service and get a live person on the phone:
- Dial 133-937
- Press 4 (for any other questions)
- Press 1 (for mobile questions)
- Choose the next menu options
- Stay on the line
- After that, the automated phone system will connect you to a live customer service agent from Optus
Optus Voice Main Menu
- Press 1 to purchase a new service, re-contract or move house
- Press 2 for inquiries related to installation, activation or delivery
- Press 3 for password or login help, to message an expert or self-serve online
- Press 4 for any other questions
Optus Customer Service Representatives Hours
Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
Optus Support Phone Numbers
- Optus Customer Support Phone: 133-937. Live Optus customer service is available from 8am to 8pm Monday-Friday, from 9am to 5pm Saturday, Sunday closed.
- Optus NBN contact phone number: 1300-300-427.
- Sales: 1300-417-220. Live customer service representatives from Optus are available from 8am to 9pm Monday-Friday, from 9am to 7pm Saturday, from 9am to 6pm Sunday.
- Technical Support: 133-937. Live customer service representatives from Optus are available from 8am to 8pm Monday-Sunday.
- Moving & Disconnecting: 1300-555-241. Live customer service representatives from Optus are available from 8am to 7pm (AEST) Monday-Friday, from 8am to 7pm (AEST) Saturday, Sunday closed.
- Business Support: 133-343. Live customer service representatives from Optus are available from 8am to 7pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
Optus Web Links
- Optus Official Web Site
- Optus Facebook page
- Optus Twitter page
- Optus Linkedin page
- Optus Instagram page
- Optus Youtube page
Optus Live Chat Support
Below are steps to contact Optus customer service by chat:
- Go to the Optus Contact page.
- To press the “Sales” button.
- Press the “Chat with an expert” button.
- Press the “MESSAGE US NOW”.
- Start chat.
Optus Help Center
- You can find more information about Optus on the Optus Customers Support page.
- For NBN customer service refer to Optus NBN support page
Optus support email
Below are steps to contact Optus customer service by email:
- Go to the Optus Contact page.
- Choose the question.
- Press the “Message Us”.
- Press the “MESSAGE US NOW”.
- Fill in the form.
- Press the “Submit” button.