How to Call a Live Person in PNC Customer Service

Below are steps to contact PNC customer service and get a live person on the phone:

  • Dial 1-888-762-2265
  • Enter your User ID (if you have), or tell “I don’t have one”
  • Say “No”
  • Then say “Give me options”
  • Press 0
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from PNC

PNC Voice Main Menu

  • Press 1 to access your personal account
  • Press 2 for business banking
  • Press 3 for online banking questions
  • Press 4 if you are calling to report a lost or stolen card
  • Press 5 to open a new account or check the status of the loan application
  • Press 7 for a loan payoff for PNC customer, calling for check verification process, for branch hours and location or to reach other department
  • Press 9 for insurance or member services
  • Press 0 to contact a consultant

PNC Customer Service Representatives Hours

Live PNC customer service is available from 7am to 10pm EST on Monday-Friday, from 8am to 5pm EST on Saturday-Sunday.

PNC Support Phone Numbers

  • PNC Support Phone Number: 1-888-762-2265. Live PNC customer service is available from 7am to 10pm EST on Monday-Friday, from 8am to 5pm EST on Saturday-Sunday.
  • PNC Virtual Wallet: 1-800-352-2255.
  • PNC Personal Credit Card: 1-800-558-8472.
  • PNC Mortgage: 1-800-822-5626.
  • PNC Student Lending: 1-800-762-1001.
  • PNC Investments Accounts: 1-800-622-7086.
  • PNC Vested Interest® Participants: 1-800-374-4631.
  • PNC Business Credit Card: 1-800-474-2101.

PNC Web Links

PNC support email

PNC Education Loans department could be contacter via: [email protected]

PNC Live Chat Support

Live chat customer service is not available from PNC. To contact a live customer service representative you need to dial 1-888-762-2265 and follow instructions above.

PNC Help Page

You can find more information at PNC help page.

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