How to Call a Live Person in USAA Customer Service

Below are steps to contact USAA customer service and get a live person on the phone:

  • Dial 1-800-531-USAA (1-800-531-8722)
  • Enter your USAA number or social security number (if you have one)
  • Say “another member”
  • Say “I want to speak to the representative”
  • Stay on the line
  • After that, the automated phone system will connect you to a live customer service agent from USAA

USAA Voice Main Menu

  • Press 1 for membership information
  • Press 2 to verify coverage
  • Press 3 for claims
  • Press 4 for order appeal

USAA Customer Service Representatives Hours

Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.

USAA Support Phone Numbers

  • USAA Support Phone Number: 1-800-531-USAA (1-800-531-8722). Live USAA customer service is available from 6.30am to 10pm CST on Monday-Friday, from 8am to 6pm CST on Saturday.
  • USAA Real Estate Rewards Network Assistance: 1-800-258-4060.
  • Auto and Property Services: 1-800-531-8555.
  • Financial Planning: 1-877-314-2255.
  • FTD Floral Delivery & Personal Creations: 1-800-769-7673.
  • PIN, Password, Online ID and Security Questions: 1-800-531-USAA (1-800-531-8722).
  • Survivor Relations Team: 1-800-292-8294.
  • All Customer Service phone numbers on USAA Contact Us page.

USAA Web Links

USAA Mailing Address

Mail Deposits:
9861 Attn: Bank Priority Mail
USAA Federal Savings Bank
10750 McDermott Freeway
San Antonio, TX 78284-8426

Billing:
USAA
9800 Fredericksburg Road
San Antonio, TX 78288

USAA support email

You can send an e-mail to USAA here by clicking the “Communicate with USAA” button.

USAA Live Chat Support

You can start live chat with customer support USAA page by clicking the “Help” button.

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