Below are steps to contact DFAS customer service and get a live person on the phone:
- Dial 1-888-332-7411
- Press 3 (for information regarding a garnishment)
- Stay on the line
- The automated phone system will connect you to a live customer service agent from DFAS
DFAS Voice Main Menu
- Press 1 for self-service support including requesting tax forms, myPay website walkthroughs, military allotment verification or civilian income verification.
- Press 2 to report a death of a military retirees or to check the status of a casualty claim.
- Press 3 for information regarding a garnishment.
- Press 4 for matters relating to your pay or a deck.
- Press 5 if you need assistance using or navigating the myPay website.
- Press 6 for questions related to the 1095 form and the Affordable Care Act.
- Press the pound key to repeat this menu.
DFAS Customer Service Representatives Hours
Live DFAS customer service is available from 8am to 5pm ET Monday-Friday, Saturday-Sunday closed.
DFAS Support Phone Numbers
- DFAS Support Phone Number: 1-888-332-7411. Live DFAS customer service is available from 8am to 5pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Indianapolis Accounts Payable: 1-888-332-7366. Live customer service representatives are available from 7:30am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Columbus Accounts Payable: 1-800-756-4571. Live customer service representatives are available from 7:30am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
- DFAS Cleveland AP Customer Service: 1-855-608-3975.
- DFAS Columbus Customer Service: 1-800-756-4571.
- DeCA (Commissary) Returned Checks: 1-800-635-6045.
- DFAS Europe Customer Service: 011-49-631-7106-8829.
- DFAS Indianapolis Customer Service: 1-888-332-7366.
- DFAS Indianapolis Transportation Payment Operations Office (INDD): 1-888-425-7729.
- DNO – Directorate of Network Operations: 1-888-332-7366.
- DFAS Limestone Customer Service: 1-800-756-4571.
DFAS Web Links
DFAS Live Chat Support
Live chat customer service is not available from DFAS. To contact a live customer service representative you need to dial 1-888-332-7411 and follow instructions above.
DFAS support e-mail
DFAS doesn’t offer live customer support via e-mail. The best way to contact DFAS is to call them at 1-888-332-7411.
DFAS Help Center
You can find more information at DFAS Support page.