State & Regional Agencies

Below are steps to contact Delaware Unemployment customer service and get a live person on the phone:

• Dial 1-302-761-8446
• Press 1 (for English)
• Press 2 (if you are calling for another reason)
• Press 3 (if you would like to speak to a representative)
• Press 3 (to reach an unemployment insurance representative)
• Press 2 (if you would like to continue to speak to a representative)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Delaware Unemployment

DE Unemployment Voice Main Menu

• Press 1 If you are calling about the status of your unemployment benefit payment
• Press 2 If you are calling for another reason.

DE Voice Sub-Menu (if you press 2)

• Press 1 if you are calling about the status of your unemployment benefit payment
• Press 2 if you have questions on how to file a claim or a general unemployment question
• Press 3 if you would like to speak to a representative

Delaware Unemployment Customer Service Representatives Hours

Live Delaware Unemployment Insurance customer service is available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.

Delaware Unemployment Support Phone Numbers

• DE Unemployment Support Phone Number: 1-302-761-8446. Live Delaware Unemployment Insurance customer service is available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
• Division of Unemployment Insurance in Wilmington: 1-302-761-8446.
• Division of Unemployment Insurance in Newark: 1-302-368-6600.
• Division of Unemployment Insurance in Dover: 1-302-739-5461.
• Division of Unemployment Insurance in Georgetown: 1-302-856-5611.

Delaware Department of Labor Web Links

• Delaware Unemployment Web Site
• Delaware Department of Labor Facebook page
• Delaware Department of Labor Twitter page
• Delaware Department of Labor Linkedin page

Delaware Unemployment Insurance (UI) Mailing Addresses

Delaware Dept Of Labor
Benefit Payment Control
P O BOX 9950
Wilmington DE 19899

DE Unemployment Live Chat Support

• Go to the DE Unemployment Insurance page
• Click the “Carolyn – State of Delaware” blue button.
• Start chat.

Delaware Unemployment support e-mail

• Unemployment Insurance Claims: [email protected]

Delaware UI Help Center

• You can get more information about Delaware UI Customers on the Delaware UI Customers Support page.

Below are steps to contact Montana Unemployment customer service and get a live person on the phone:

• Dial 1-406-444-2545 or 1-888-556-4677 (Toll-free)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Montana Unemployment

Montana Unemployment Customer Service Representatives Hours

Live Montana Unemployment Insurance customer service is available from 9am to 4pm Monday-Friday, Saturday-Sunday closed.

Montana Unemployment Support Phone Numbers

• MT Unemployment Support Phone Number: 1-406-444-2545 or 1-888-556-4677. Live Montana Unemployment Insurance customer service is available from 9am to 4pm Monday-Friday, Saturday-Sunday closed.
• Contributions Bureau: 1-406-444-3834.
• Division Switchboard: 1-406-444-3783.
• Overpayment Unit: 1-406-444-5434.
• 1099-G General Questions: 1-406-444-2556.
• UI Tax Audits: 1-406-444-3834.
• TDD for deaf & hard of hearing: 1-406-444-0532.
• UI Benefit Charging Questions: 1-406-444-0399.
• UI Claims Investigation: 1-406-444-3783.

Montana Department of Labor & Industry Web Links

• Montana Unemployment Web Site
• Montana Department of Labor & Industry Facebook page
• Montana Department of Labor & Industry Twitter page
• Montana Department of Labor & Industry Youtube page
• MT Dept. of Labor & Industry Instagram page
• Montana Department of Labor & Industry Linkedin page

MT Unemployment Insurance (UI) Mailing Addresses

Claims Processing Center:
P.O. Box 8020
Helena, MT 59604-8020

Contributions Bureau:
P.O. Box 6339
Helena, MT 59604-6339

Montana Works:
PO Box 1728
Helena, MT 59624-1728

MT Unemployment Live Chat Support

• Go to the Montana Unemployment page
• Click the “Chat” blue icon in the bottom right corner of the page.
• Start chat.

Montana Unemployment support e-mail

• Claim Questions: [email protected]
• Questions Regarding Unemployment Taxes: [email protected]
• Report Fraud: [email protected]

Montana UI Help Center

• You can get more information about Montana UI Customers on the Montana UI Customers Support page.

Below are steps to contact Rhode Island Unemployment customer service and get a live person on the phone:

• Dial 1-401-415-6772
• Press 3 (to speak to a UI claim specialist)
• Press 1 (for English)
• Press 4 (for all other questions)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Rhode Island Unemployment

RI Unemployment Voice Main Menu

• Press 1 for certificate for your weekly payment.
• Press 2 to validate your activity.
• Press 3 to speak to a UI claim specialist.

RI Unemployment Voice Sub-Menu (if you press 3)

• Press 1 to apply for unemployment benefits
• Press 2 for questions about an existing claim
• Press 3 for questions regarding your weekly payment
• Press 4 for all other questions

Rhode Island Unemployment Customer Service Representatives Hours

Live Rhode Island Unemployment Insurance customer service is available from 8am to 6pm Monday-Thursday, from 9am to 6pm Friday, from 8am to 11:30am Saturday, Sunday closed.

Rhode Island Unemployment Support Phone Numbers

• RI Unemployment Support Phone Number: 1-401-415-6772. Live Rhode Island Unemployment Insurance customer service is available from 8am to 6pm Monday-Thursday, from 9am to 6pm Friday, from 8am to 11:30am Saturday, Sunday closed.
• Hearing Impaired Voice Relay: 711.
• Employers: 1-401-243-9137.
• WorkShare: 1-401-462-8418.

RI Department of Labor & Training Web Links

• Rhode Island Unemployment Web Site
• RI Department of Labor & Training Twitter page
• RI Department of Labor & Training Instagram page

RI Unemployment Insurance (UI) Mailing Addresses

RI Dept. of Labor and Training
Unemployment Insurance Division
PO Box 20340
Cranston, RI 02920

RI Unemployment Live Chat Support

• Go to the Rhode Island Unemployment Support page
• Click the “Chat” yellow button.
• Start chat.

Rhode Island Unemployment support e-mail

Rhode Island doesn’t offer live support via e-mail.

Rhode Island UI Help Center

• You can get more information about Rhode Island UI Customers on the Rhode Island UI Customers Support page.

Below are steps to contact North Dakota Unemployment customer service and get a live person on the phone:

• Dial 1-701-328-4995
• Say “English” or press 1 (for English)
• Press 3 or say “Questions” (if you do not have a claim and have general questions about the unemployment insurance program)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from North Dakota Unemployment

ND Unemployment Voice Main Menu

• Press 1 to file or manage your claim, complete your weekly certification or make changes to your account say “Claim”.
• Press 2 if you are experiencing issues logging into the UI ICE website say “Website”.
• Press 3 if you do not have a claim and have general questions about the unemployment insurance program say “Questions”.

North Dakota Unemployment Customer Service Representatives Hours

Live North Dakota Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

North Dakota Unemployment Support Phone Numbers

• ND Unemployment Support Phone Number: 1-701-328-4995. Live North Dakota Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• Assistance regarding Unemployment Insurance collections: 1-701-328-2825.
• Unemployment Insurance Tax & Field Services: 1-701-328-2814.
• Assistance with your North Dakota Log In: 1-701-328-4470.
• Assistance with filing an Unemployment Insurance appeal, preparing for hearings, and appeal rights: 1-800-351-9098.
• Job Service North Dakota: 1-701-328-2825.

ND Unemployment Fax Number

• General Unemployment Insurance benefit inquiries: 1-701-328-2728.
• Unemployment Insurance Tax & Field Services: 1-701-328-1882.
• Job Service North Dakota Central Office: 1-701-328-4000.

Job Service North Dakota Web Links

• North Dakota Unemployment Web Site
• Job Service North Dakota Facebook page
• Job Service ND Twitter page
• JobServiceND Youtube page
• Job Service North Dakota Linkedin page

North Dakota Unemployment Insurance (UI) Mailing Addresses

Job Service North Dakota:
PO Box 5507
Bismarck, ND 58506-5507

ND Unemployment Live Chat Support

• Go to the North Dakota Unemployment page
• Click the “Need Help?” red button.
• Start chat.

North Dakota Unemployment support e-mail

• Benefit Payment Fraud related assistance: Report Unemployment Fraud contact form
• Veterans related assistance: Contact your local Veterans’ Employment Team Member contact form
• Appeals: Appeals contact form
• Assistance regarding other Unemployment Insurance areas (overpayments / other): Overpayments contact form

North Dakota UI Help Center

• You can get more information about North Dakota UI Customers on the North Dakota UI Customers Support page.

Below are steps to contact Vermont Unemployment customer service and get a live person on the phone:

• Dial 1-877-214-3332
• Press 3 (if you have already filed your unemployment insurance claim and need to speak to a representative)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Vermont Unemployment

VT Unemployment Voice Main Menu

• Press 1 for the 1099-G incident hotline.
• Press 2 to file a new unemployment insurance claim.
• Press 3 if you have already filed your unemployment insurance claim and need to speak to a representative.

Vermont Unemployment Customer Service Representatives Hours

Live Vermont Unemployment Insurance customer service is available from 8am to 5:30pm Monday-Saturday, Sunday closed.

Vermont Unemployment Support Phone Numbers

• VT Unemployment Support Phone Number: 1-877-214-3332. Live Vermont Unemployment Insurance customer service is available from 8am to 5:30pm Monday-Saturday, Sunday closed.
• Establish an Initial Claim: 1-877-214-3330 or 1-888-807-7072. Live customer service representatives from Vermont Unemployment Insurance are available from 8am to 4:30pm Monday-Saturday, Sunday closed.
• File Weekly Claim: 1-800-983-2300.
• Supplemental Assistance Line: 1-573-751-4034. 1-888-807-7072. Live customer service representatives from Vermont Unemployment Insurance are available from 8:15am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• Pandemic Unemployment Assistance (PUA) Hotline: 1-877-660-7782.
• Employer Services (Wage and Contribution Information): 1-802-828-4344.

VT Unemployment Fax Number

• Unemployment Claims for Individuals: 1-802-828-9191.
• Employer Services (Wage and Contribution Information): 1-802-828-4248.

Vermont Department of Labor Web Links

• Vermont Unemployment Web Site
• Vermont Department of Labor Facebook page
• Vermont Department of Labor Twitter page

Vermont Unemployment Insurance (UI) Mailing Addresses

Vermont Department of Labor:
ATTN: Claims Center
PO Box 189
Montpelier, VT 05601-0189

Vermont Department of Labor:
ATTN: Employer Services Unit
PO Box 488
Montpelier, VT 05601-0488

VT Unemployment Live Chat Support

Vermont Unemployment doesn’t offer live chat support. The best way to contact Vermont Unemployment is to call them at 1-877-214-3332.

Vermont Unemployment support e-mail

Vermont Unemployment doesn’t offer live support via e-mail.

Vermont UI Help Center

• You can get more information about Vermont UI Customers on the Vermont UI Customers Support page.

Below are steps to contact South Dakota Unemployment customer service and get a live person on the phone:

• Dial 1-605-626-3179
• Stay on the line
• The automated phone system will connect you to a live customer service agent from South Dakota Unemployment

South Dakota Unemployment Customer Service Representatives Hours

Live South Dakota Unemployment Insurance customer service is available from 8am to 4:20pm CT Monday-Friday, Saturday-Sunday closed.

South Dakota Unemployment Support Phone Numbers

• South Dakota Unemployment Support Phone Number: 1-605-626-3179. Live South Dakota Unemployment Insurance customer service is available from 8am to 4:20pm CT Monday-Friday, Saturday-Sunday closed.
• TTY service: 711 or 1-800-877-1113.
• Filing a Claim Customer Service Center: 1-605-626-2452. Live customer service representatives from South Dakota Unemployment Insurance are available from 8am to 5pm CT Monday, Wednesday and Friday, from 8am to 12pm CT Tuesday and Thursday, Saturday-Sunday closed.
• Reemployment Assistance Tax Unit: 1-605-626-2312.

SD Unemployment Fax Number

Reemployment Assistance Division — Benefits: 1-605-626-3172.

South Dakota Department of Labor and Regulation Web Links

• SD Unemployment Web Site
• South Dakota Department of Labor and Regulation Facebook page
• South Dakota DLR Twitter page
• SouthDakotaDLR Youtube page

South Dakota Unemployment Insurance (UI) Mailing Addresses

Reemployment Assistance Division — Benefits
South Dakota Department of Labor and Regulation
P.O. Box 4730
Aberdeen, SD 57402-4730

SD Unemployment Live Chat Support

South Dakota Unemployment doesn’t offer live chat support. The best way to contact South Dakota Unemployment is to call them at 1-605-626-3179.

South Dakota Unemployment support e-mail

• Cancel a reemployment assistance claim: [email protected]
• For formerly Unemployment Insurance (Employers): [email protected]

South Dakota UI Help Center

• You can get more information about South Dakota UI Customers on the South Dakota Unemployment Insurance Customers Support page.

Below are steps to contact West Virginia Unemployment customer service and get a live person on the phone:

• Dial 1-800-252-5627
• Press 1 (to access our automated system or connect to an agent)
• Press 6 (to speak to an agent)
• Press 1 (to speak to an agent)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from West Virginia Unemployment

WV Unemployment Voice Main Menu

• Press 1 to access our automated system or connect to an agent.
• Press 2 for frequently asked questions or to get general information on unemployment benefits such as how to file a new claim, potential benefit events or eligibility requirements.
• Press 3 or to contact KeyBank at 1-866-295-2955 for assistance with your unemployment debit card.
• Press 5 to HR Energy fraud service.

WV Unemployment Voice Sub-Menu (if you press 1)

• Press 1 to file a claim.
• Press 2 if you need to certify for this week.
• Press 3 to check on a submitted claim status.
• Press 4 to find out the amount of benefits you are eligible for.
• Press 5 to set up, change or cancel your direct deposit.
• Press 6 to speak to an agent.

West Virginia Unemployment Customer Service Representatives Hours

Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.

West Virginia Unemployment Support Phone Numbers

• West Virginia Unemployment Support Phone Number: 1-800-252-5627. Live customer service representatives from West Virginia Unemployment Insurance are available from 7am to 7pm Sunday-Friday, Saturday closed.
• WV Relay: 711.
• Claimants call UC Benefits & Technical Support: 1-304-558-3309.
• Employers call UC Contribution: 1-304-558-2676.

WorkForce West Virginia Web Links

• West Virginia Unemployment Web Site
• WorkForce West Virginia Facebook page
• WorkForce West Virginia Twitter page

West Virginia Unemployment Insurance (UI) Mailing Addresses

WorkForce West Virginia:
1900 Kanawha Boulevard East
Building 3, Suite 300
Charleston, WV 25305

WV Unemployment Live Chat Support

You can start a live chat with customer support at West Virginia Unemployment page.

• Press the “Live Chat” red button
• Start Chat

West Virginia Unemployment support e-mail

WV Unemployment doesn’t offer live support via e-mail.

West Virginia UI Help Center

• You can get more information about West Virginia UI Customers on the West Virginia UI Customers Support page.

Below are steps to contact Wyoming Unemployment customer service and get a live person on the phone:

• Dial 1-307-473-3789
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Wyoming Unemployment

Wyoming Unemployment Customer Service Representatives Hours

Live Wyoming Unemployment Insurance customer service is available from 8am to 4pm Monday, Tuesday, Thursday, and Friday, from 8am to 12pm (noon) Wednesday, Saturday-Sunday closed.

Wyoming Unemployment Support Phone Numbers

• Wyoming Unemployment Support Phone Number: 1-307-473-3789 or 1-866-729-7799 (if calling from outside of Wyoming). Live Wyoming Unemployment Insurance customer service is available from 8am to 4pm Monday, Tuesday, Thursday, and Friday, from 8am to 12pm (noon) Wednesday, Saturday-Sunday closed.
• Unemployment Insurance Appeals: 1-307-235-3246. Live customer service representatives from Wyoming Unemployment Insurance are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• Unemployment Tax Division: 1-307-235-3217.
• Benefit Payment Control: 1-307-235-3236.

Wyoming Unemployment Fax Number

• Claims Center: 1-307-473-3726.
• Unemployment Tax Division: 1-307-235-3278.
• Benefit Payment Control: 1-307-235-3277.

Wyoming Workforce Services Web Links

• Wyoming Unemployment Web Site
• Wyoming Workforce Facebook page
• Wyoming Workforce Twitter page
• Wyoming Workforce Youtube page
• Wyoming Workforce Services Linkedin page

Wyoming Unemployment Insurance (UI) Mailing Addresses

Wyoming Department of Workforce Services:
Attn: Benefit Payment Control/Overpayments
PO Box 2760
Casper, WY 82602

Benefit Payment Control:
P.O. Box 2760, Casper, WY 82602-2760

WY Unemployment Live Chat Support

WY Unemployment doesn’t offer live chat support. The best way to contact WY Unemployment is to call them at 1-307-473-3789.

Wyoming Unemployment support e-mail

Wyoming doesn’t offer live support via e-mail.

Wyoming UI Help Center

• You can get more information about Wyoming UI Customers on the Wyoming UI Customers Support page.

Below are steps to contact Iowa Unemployment Insurance Benefits customer service and get a live person on the phone:

• Dial 1-866-239-0843
• Press 1 (if you have questions about how or when to file for unemployment)
• Say “speak with a representative”
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Iowa Unemployment

Iowa Unemployment Voice Main Menu

• Press 1 if you have questions about how or when to file for unemployment.
• Press 2 if you have questions about filing your weekly claim.
• Press 3 if you have questions about your payment or payment method.
• Press 4 if you have any questions about your eligibility.
• Press 5 to hear these options again.

Iowa Unemployment Customer Service Representatives Hours

Live Missouri Unemployment customer service is available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Iowa Unemployment Support Phone Numbers

• Iowa Unemployment Insurance Customer Support Phone: 1-866-239-0843. Live customer service representatives from Iowa Unemployment Insurance are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• Unemployment Insurance Tax: 1-888-848-7442. Live customer service representatives from Iowa Unemployment Insurance are available from 8:30am to noon and 1pm to 4pm Monday-Friday, Saturday-Sunday closed.
• Unemployment Insurance Appeals: 1-800-532-1483 (In Iowa), 1-800-247-5205 (Outside of Iowa), 1-515-281-3747 (Local Des Moines).
• Unemployment Insurance Fraud: 1-866-239-0843. Live customer service representatives from Iowa Unemployment Insurance are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• Questions or assistance with myIowaUI: 1-888-848-7442.

Iowa Unemployment Fax Numbers

• Unemployment Insurance Appeals: 1-515-478-3528
• Unemployment Insurance Fraud: 1-515-281-9033

Iowa Workforce Development Web Links

• Iowa Unemployment Web Site
• Iowa Workforce Development Facebook page
• Iowa Workforce Development Twitter page
• Iowa Workforce Development Linkedin page

Iowa Unemployment Insurance (UI) Mailing Addresses

CORRESPONDENCE OR EXHIBITS:
Iowa Workforce Development
Appeals Bureau
1000 East Grand Avenue
Des Moines, IA 50319

Iowa Unemployment Live Chat Support

Live chat customer service is not available from Iowa Unemployment. The best way to contact Iowa Unemployment by customer support phone (1-866-239-0843).

Iowa Unemployment support e-mail

• For assistance Applying for Unemployment or Filing Your Weekly Claim via e-mail use the following Unemployment Help Request form
• Unemployment Insurance Benefits: [email protected]
• Unemployment Insurance Tax: [email protected]
• Unemployment Insurance Appeals: [email protected]
• Unemployment Insurance Fraud: [email protected]
• Assistance with myIowaUI, contact IWD UI Tax Bureau: [email protected]

Iowa UI Help Center

• You can get more information about Iowa UI Customers on the Iowa UI Customers Support page.

Below are steps to contact Missouri Unemployment customer service and get a live person on the phone:

• Dial 1-800-320-2519
• Press 7 (to speak with a representative regarding your unemployment claim or if you need assistance in searching for work)
• Press 2 (to speak with a representative for assistance in searching for work)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Missouri Unemployment

MO Unemployment Voice Main Menu

• Press 1 to claim or make a weekly request for payment.
• Press 2 to inquire about the status of a claim.
• Press 3 to check on an appeal.
• Press 4 for information regarding a Missouri access debit card.
• Press 5 to take your method of payment.
• Press 6 to update your tax withholding status.
• Press 7 to speak with a representative regarding your unemployment claim or if you need assistance in searching for work.
• Press 8 for updated information on federal Covid-19 unemployment benefits due to the cares act.
• Press 9 if you are unemployed and need assistance.

MO Unemployment Voice Sub-Menu (if you press 7)

• Press 1 to update personal information or speak with representative regarding your claim.
• Press 2 to speak with representative for assistance in searching for work.

Missouri Unemployment Customer Service Representatives Hours

Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Missouri Unemployment Support Phone Numbers

• Missouri Unemployment Support Phone Number: 1-800-320-2519. Live Missouri Unemployment customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• Forms, New Account Registration, Reportable Wages, Tax Rates and Voluntary Contributions, Refunds, Late Wage Reports or Payments: 1-573-751-1995.
• Magnetic Wage Reporting: 1-573-751-2271.
• Benefit Charges: 1-573-751-4034.
• Wage and Payment Certification to the Internal Revenue Services (IRS) – Employer Accounts Unit: 1-573-751-1785.

To file for Unemployment Insurance (UI) Benefits or to get Claims Information:

• Jefferson City: 1-573-751-9040.
• Kansas City: 1-816-889-3101.
• Springfield: 1-417-895-6851.
• St. Louis: 1-314-340-4950.

• Appeal Information: 1-573-751-3913.
• Report Worker Misclassification: 1-573-751-1099.
• UInteract Employer Contact: 1-573-751-1995.
• Benefit Overpayment Questions: 1-573-751-0057.
• Benefit Overpayment Repayment Plan: 1-573-751-4058.
• Missouri Access Mastercard: 1-888-775-3445.
• Switchboard: 1-573-751-3215.

Missouri Department of Labor Web Links

• Missouri Unemployment Web Site
• Missouri Department of Labor Facebook page
• Missouri Department of Labor Twitter page
• Missouri Department of Labor Youtube page
• Missouri Department of Labor Linkedin page

Missouri Unemployment Insurance (UI) Mailing Addresses

Division of Employment Security:
P.O. Box 59
Jefferson City, MO 65104-0059

MO Unemployment Live Chat Support

You can start a live chat session with a Missouri Unemployment Support Virtual Assistance on the Missouri Unemployment Support Chatbot page.

Missouri Unemployment support e-mail

• Employer Contact: [email protected]
• Appeals: [email protected]
• Confidential Records Request: [email protected]
• Magnetic Wage Reporting: [email protected]
• Benefit Charges: [email protected]
• Tax Rates and Voluntary Contributions: [email protected]
• Reimbursable Accounts: [email protected]

Missouri UI Help Center

• You can get more information about Missouri UI Customers on the Missouri UI Customers Support page.