State & Regional Agencies

Below are steps to contact CT Unemployment customer service and get a live person on the phone:

• Dial 1-203-941-6868 or 1-860-967-0493
• Press 1 (for English)
• Press 1 (for regular state unemployment insurance or an extension of benefits program)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from CT Unemployment

CT Unemployment Voice Main Menu

• Press 1 for regular state unemployment insurance or an extension of benefits program.
• Press 2 for self-employed individual and others who have a PUA.
• Press 3 to reply these options.

CT Unemployment Customer Service Representatives Hours

Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.

CT Unemployment Support Phone Numbers

• CT Unemployment Support Phone Number: 1-203-941-6868 or 1-860-967-0493. Live CT Unemployment Insurance customer service is available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed.
• Consumer Contact Center: 1-800-956-3294. Live customer service representatives from CT Unemployment are available from 7am to 5pm Monday-Friday, from 8am to 3pm Saturday, Sunday closed
• TTY: 711 or 1-800-842-9710.
• Key Bank Customer Service: 1-866-295-2955.
• Connecticut Department of Labor Agency: 1-860-263-6000.

CT Unemployment Web Links

• CT Unemployment Web Site
• CT Department of Labor Twitter page
• Connecticut Department of Labor Youtube page
• CT Department of Labor Instagram page

CT Unemployment Mailing Addresses

Connecticut Department of Labor:
200 Folly Brook Boulevard
Wethersfield, CT 06109

CT Unemployment Live Chat Support

You can start a live chat with customer support at CT Unemployment Support page.

• Press the “ASK DOL”
• Press the “Continue”
• Fill in the form
• Press the “Start Chatting”

CT Unemployment support e-mail

• Non-unemployment benefits: [email protected]

CT UI Help Center

You can find more information at CT Unemployment Insurance (UI) Support page.

Below are steps to contact Arizona Unemployment Insurance Benefits customer service and get a live person on the phone:

• Dial 1-877-600-2722
• Press 2 (if you are a claimant)
• Press 1 (for English)
• Press 1 (if you have not yet filed a claim for unemployment)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Arizona Unemployment

Arizona Unemployment Voice Main Menu

• Press 2 if you are a claimant.
• Press 3 if you are an employee.

Arizona Unemployment Voice Sub-Menu (if you press 1)

• Press 1 if you have not yet filed a claim for unemployment.
• Press 2 if you have already filed a claim for unemployment.

Arizona Unemployment Customer Service Representatives Hours

Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday, Saturday closed, from 9:30am to 5pm Sunday.

Arizona Unemployment Support Phone Numbers

• AZ Unemployment Support Phone Number: 1-877-600-2722. Live Arizona Unemployment Insurance customer service is available from 7am to 6pm Monday-Friday, Saturday closed, from 9:30am to 5pm Sunday.
• Call Center in Phoenix: 1-602-364-2722.
• Call Center in Tucson: 1-520-791-2722.
• Telecommunications Relay Service for the Deaf/Hard of Hearing: 711.
• Debit Card Information: 1-855-847-2030.
• Claim and Payment Status: 1-877-766-8477.
• Claim and Payment Status (Phoenix): 1-602-417-3800.
• Claim and Payment Status (Tucson): 1-520-884-8477.
• Contact the Client Advocate: 1-602-542-5954.
• Appeals Board: 1-602-771-9036.
• Appellate Services Administration: 1-602-771-9019.
• Office of Appeals – Phoenix: 1-602-771-9019.
• Office of Appeals – Tucson: 1-520-629-0211.
• Repay an Unemployment Insurance Benefit Overpayment (Pay by Phone): 1-844-722-6247 or 1-602-252-0024.
• DES Office of Accounts Receivable and Collections (OARC): 1-(602) 252-0024 or 1-800-236-1475.

Arizona Unemployment Web Links

• Arizona Unemployment Web Site
• Arizona Unemployment Facebook page
• Arizona Unemployment Twitter page

Arizona UI Mailing Addresses

Department of Economic Security
Unemployment Insurance Administration
P. O. Box 29225
Phoenix, Arizona 85038-9225

DES Unemployment Insurance Administration
Site Code 860B
P.O. Box 6123
Phoenix, Arizona 85005-6123

Appeals Board:
1990 W. Camelback Rd., Suite 200
Phoenix, AZ 85015

Appellate Services Administration:
1990 W. Camelback Rd., Suite 200
Phoenix, AZ 85015

Office of Appeals – Tucson:
2255 W. Ina Rd., Suite 131
Tucson, AZ 85741

Arizona Unemployment Fax Numbers

• Phoenix: 1-602-612-8705, 1-888-305-1348
• Tucson: 1-520-770-3357, 1-520-770-3358
• Appeals Board: 1-602-257-7054
• Appellate Services Administration: 1-602-257-7053
• Office of Appeals – Phoenix: 1-602-257-7056
• Office of Appeals – Tucson: 1-602-257-7057

Arizona Unemployment Live Chat Support

Live chat customer service is not available from Arizona Unemployment. The best way to contact Arizona Unemployment by support phone.

AZ Unemployment support e-mail

AZ Unemployment doesn’t offer live support via e-mail.

Arizona UI Help Center

You can find more information at Arizona Unemployment Insurance (UI) Support page.

Below are steps to contact Massachusetts Unemployment customer service and get a live person on the phone:

• Dial 1-877-626-6800
• Press 1 (for English)
• Press 1 (if you are calling for assistance regarding a regular Massachusetts Unemployment claim)
• Press 8 (for all other calls)
• Press 2 (for customer assistance)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Massachusetts Unemployment

Massachusetts Unemployment Voice Main Menu

• Press 1 for information on filing a claim.
• Press 2 if you want to reach the PUA call center.
• Press 3 if you have received notification from the Department of Unemployment assistance, that a claim was filed in your name and you did not file a claim.

Massachusetts Unemployment Voice Sub-Menu (if you press 1)

• Press 1 to set up your PIN.
• Press 2 if you received a fact-finding questionnaire and need assistance.
• Press 3 to check a status.
• Press 4 if you need to certify for this week.
• Press 5 to set up change or cancel your direct deposit.
• Press 6 for password reset.
• Press 8 for all other calls.
• Press 9 if you would like to hear these options again.

Massachusetts Unemployment Customer Service Representatives Hours

Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Massachusetts Unemployment Support Phone Numbers

MA Unemployment Support Phone Number: 1-877-626-6800. Live Massachusetts Unemployment Insurance (UI) customer service is available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• Automated Telecert Line: 1-617-626-6338. Live customer service representatives are available from 6am to 10pm Monday-Sunday.
• Check your claim or benefit payment status: 1-617-626-6563.
• Department of Unemployment Assistance: 1-617-626-5075.

Massachusetts Unemployment Web Links

• Massachusetts Unemployment Web Site
• Massachusetts Unemployment Facebook page
• Mass.gov Twitter page
• Unemployment Assistance for Claimants Youtube page
• Massachusetts Unemployment Youtube page
• Massachusetts Unemployment Instagram page

Massachusetts Unemployment Live Chat Support

Live chat customer service is not available from Massachusetts Unemployment. To contact a live customer service representative you need to dial 1-877-626-6800 and follow the instructions above.

MA Unemployment support e-mail

• Employers can report fraud-related issues: [email protected]
• Employer Charge: [email protected]
• Employer Liability: [email protected]
• Employer Reports: [email protected]
• Employer Rates: [email protected]
• Intercept: [email protected]

Massachusetts UI Help Center

You can find more information at Massachusetts Unemployment Insurance (UI) Support page.

Below are steps to contact Kansas Unemployment Benefits customer service and get a live person on the phone:

• Dial 1-800-292-6333
• Press 1 (for English)
• Press 8 (for all other inquiries)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Kansas Unemployment

Kansas Unemployment Voice Main Menu

• Press 1 to receive a text message on your smartphone and begin chatting.
• Press 2 if you believe that your identity has been compromised or if you have another type of fraud activity to report.
• Press 3 to check the status of your application or weekly claim.
• Press 4 for a pandemic emergency and unemployment compensation or pandemic unemployment assistance to related issues.
• Press 5 for login or account issues such as password reset.
• Press 6 to file a new application.
• Press 7 to file a weekly claim.
• Press 8 for all other inquiries.
• Press 9 to hear these options.

Kansas Unemployment Customer Service Representatives Hours

Live Kansas Unemployment Insurance customer service is available from 8am to 9pm CST Monday-Friday, from 8am to 5pm CST Saturday, from 1am to 5pm CST Sunday.

Kansas Unemployment Support Phone Numbers

• KS Unemployment Support Phone Number: 1-800-292-6333. Live Kansas Unemployment Insurance customer service is available from 8am to 9pm CST Monday-Friday, from 8am to 5pm CST Saturday, from 1am to 5pm CST Sunday.
• Unemployment Contact Center in Topeka: 1-785-575-1460.
• Unemployment Contact Center in Wichita: 1-316-383-9947.
• UI Asset Recovery: 1-785-296-3609.
• Fraud/Special Investigations: 1-785-581-7438.
• UI Benefits: 1-785-291-6100.
• Work Share program: 1-785-291-6132.
• Trade Adjustment Allowances (TRA): 1-785-291-6142.
• UI Appeals: 1-785-296-1800.
• UI Tax Employer Contributions: 1-785-296-5027.

Kansas Unemployment Web Links

• Kansas Unemployment Web Site
• Kansas Department of Labor Facebook page
• Kansas Department of Labor Twitter page
• Kansas Department of Labor Youtube page

Kansas Unemployment Live Chat Support

You can start a live chat with customer support at Kansas Unemployment Support page.

• Press the “CHAT WITH US” blue button in the bottom right corner of the page
• Start chat

KS Unemployment support e-mail

• UI Asset Recovery: [email protected]
• Fraud/Special Investigations: [email protected]
• Work Share program: [email protected]
• UI Tax Employer Contributions: [email protected]

Kansas UI Help Center

You can find more information at Kansas Unemployment Insurance (UI) Support page.

Below are steps to contact Tennessee Unemployment customer service and get a live person on the phone:

• Dial 1-844-224-5818
• Press 1 (for assistance with unemployment claims or questions about your unemployment benefits)
• Press 1 (for questions or assistance file on your claim)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Tennessee Unemployment

Tennessee Unemployment Voice Main Menu

• Press 1 for assistance with unemployment claims or questions about your unemployment benefits.
• Press 2 for help with employer unemployment taxes, such as quarterly taxes, tax rates and employer account numbers.
• Press 3 for all other calls.

Tennessee Unemployment Voice Sub-Menu (if you press 1)

• Press 1 for questions or assistance on your claim.
• Press 2 for questions or assistance completing your weekly certification.
• Press 3 for general questions about how to file or to check the status of your claim or assistance accessing your Jobs4TN account or your password reset.

Tennessee Unemployment Customer Service Representatives Hours

Live Tennessee Unemployment Insurance customer service is available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.

Tennessee Unemployment Support Phone Numbers

• TN Unemployment Support Phone Number: 1-844-224-5818. Live Tennessee Unemployment Insurance customer service is available from 7:30am to 4pm CT Monday-Friday, from 8am to 4:30pm CT Saturday-Sunday.
• Proof of unemployment for social services (food stamps, housing, loans) and historical unemployment records (1099-G tax info and proof of receipt): 1-615-442-7009.
• Employers, Government Officials and their Contractors, and Third-Parties: 1-615-741-3170.
• Report Suspected UI Benefit Payment Fraud: 1-615-206-3116.
• Report Suspected UI Tax Fraud: 1-615-741-2346.
• Natural disaster support line: 1-844-436-7117 (option 2).

Tennessee Unemployment Web Links

• Tennessee Unemployment Web Site
• TN Department of Labor & Workforce Facebook page
• TN Dept of Labor & Workforce Twitter page
• TN Department of Labor & Workforce Youtube page
• TN Department of Labor & Workforce Instagram page

Tennessee Unemployment Insurance (UI) Mailing Addresses

State of Tennessee Department of Labor and Workforce Development
Employment Security Legal Office
220 French Landing Drive, Suite 3B
Nashville, Tennessee 37243

Benefit Payment Control:
220 French Landing Drive
Nashville, TN 37243-1002

Tennessee Unemployment Live Chat Support

You can start a live chat with customer support at TN Unemployment page.

• Press the “Chat” blue button in the bottom right corner of the page
• Start chat

TN Unemployment support e-mail

• Report Suspected UI Benefit Payment Fraud: [email protected]
• Any questions: [email protected]

Tennessee UI Help Center

You can find more information at Tennessee Unemployment Insurance (UI) Support page.

Below are steps to contact Louisiana Unemployment customer service and get a live person on the phone:

• Dial 1-866-783-5567
• Press 1 (for English)
• Press 1 (if you are a claimant calling today concerning unemployment benefits)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Louisiana Unemployment

Louisiana Unemployment Voice Main Menu

• Press 1 if you are a claimant calling today concerning unemployment benefits.
• Press 2 if you are an employer and need assistance with your tax account.
• Press 3 if you are calling for information on reemployment services or general labor law information.

Louisiana Unemployment Customer Service Representatives Hours

Live Louisiana Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Louisiana Unemployment Support Phone Numbers

• LA Unemployment Support Phone Number: 1-866-783-5567. Live Louisiana Unemployment Insurance customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• TDD: 1-800-259-5154.
• The Louisiana Workforce Commission: 1-225-342-3111.
• Contact the Appeals Clerk of Court: 1-800-256-8023.

Louisiana Unemployment Web Links

• Louisiana Unemployment Web Site
• Louisiana Workforce Commission Facebook page
• LWC Twitter page
• Louisiana Workforce Commission Instagram page
• Louisiana Workforce Commission Linkedin page

Louisiana Unemployment Insurance (UI) Mailing Addresses

Louisiana Workforce Commission:
Appeals Unit, P. O. Box 94094, Baton Rouge, LA 70804-9094

Louisiana Unemployment Insurance Tax Field Audit Offices:

• Baton Rouge Field Audit Office
  1991 Wooddale Blvd.
  Baton Rouge, Louisiana 70806-1513
• Hammond Field Audit Unit
  1711 Nashville Street
  Hammond, Louisiana 70401-3068
• Houma Field Audit Office
  P.O. Box 1370
  309 Goode Street Suite C
  Houma, Louisiana 70360-1370
• Lafayette Field Audit Office
  P.O. Box 3447
  407 Lamar Street
  Lafayette, Louisiana 70502-3447
• Lake Charles Field Audit Office
  4250 Fifth Avenue
  Lake Charles, Louisiana 70607-3812
• Monroe Field Audit Office
  1600 Hudson Lane Suite 200
  Monroe, LA 71201-6062
• Natchitoches Field Audit Office
  303 Bienville Street
  Natchitoches, Louisiana 71457-2237
• New Orleans Field Audit Unit
  737 St. Charles Street
  New Orleans, Louisiana 70130-3137
• Shreveport Field Audit Office
  2900 Dowdell Street
  Shreveport, Louisiana 71103-3477

Louisiana Unemployment Live Chat Support

Live chat customer service is not available from Louisiana Unemployment. To contact a live customer service representative you need to dial 1-866-783-5567 and follow the instructions above.

LA Unemployment support e-mail

• Questions about an unemployment claim: [email protected]
• Contact the Appeals Clerk of Court: [email protected]

Louisiana UI Help Center

You can find more information at Louisiana Unemployment Insurance (UI) Support page.

Below are steps to contact Michigan Secretary of State customer service and get a live person on the phone:

• Dial 1-888-767-6424
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Michigan Secretary of State

Michigan Secretary of State Voice Main Menu

• Press 1 for answers to many frequently asked questions regarding Secretary of State Services.
• Press 2 to schedule your visit to any Secretary of State Branch.
• Press 3 for questions about my login or your online account.
• Press 4 for driver’s license or ID Card issues.
• Press 5 for vehicle issues or disability placards.
• Press 6 for bureau of Elections, Office of the Great Seal or notary public information.
• Press 7 for automotive dealer, mechanic or to file a complaint on automotive-related questions.
• Press the star key To hear these options again.
• Press 9 to repeat this menu.

Michigan Secretary of State Customer Service Representatives Hours

Live Michigan Secretary of State customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Michigan Secretary of State Support Phone Numbers

• Michigan Secretary of State Support Phone Number: 1-888-767-6424. Live Michigan Secretary of State customer service is available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• Bureau of Elections Main Receptionist (general public questions): 1-800-292-5973. Live customer service representatives from the Michigan Secretary of State are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• Election Liaison (Policies, Procedures & Michigan Elections eLearning Center): 1-517-335-3237. Live customer service representatives from the Michigan Secretary of State are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• QVF and eLearning Support (Qualified Voter File and Electronic Pollbook): 1-800-310-5697.
• Disclosure & Compliance: 1-517-335-0170.
• Notary (Office of the Great Seal): 1-517-241-1832.

Michigan Secretary of State Web Links

• Michigan Secretary of State Web Site
• Michigan Secretary of State’s Office Facebook page
• Michigan Department of State Twitter page
• Michigan Department of State Youtube page
• Michigan Department of State Instagram page
• Michigan Department of State Linkedin page

Michigan Secretary of State Mailing Addresses

430 W. Allegan St.
Richard H. Austin Building
– 4th Floor
Lansing, MI 48918

Department of State
Title VI Program Coordinator
P.O. Box 30775
Lansing, MI 48909

For the Bureau of Elections:
Michigan Department of State
Bureau of Elections
PO Box 20126
Lansing, MI 48901-0726

For overnight or express deliveries:
Michigan Department of State
Bureau of Elections
Richard H. Austin Building – First Floor
430 W. Allegan
Lansing, MI 48918

Michigan Secretary of State Live Chat Support

Live chat customer service is not available from the Michigan Secretary of State. To contact a live customer service representative you need to dial 1-888-767-6424 and follow the instructions above.

Michigan Secretary of State (Michigan SOS) support e-mail

• Bureau of Elections: [email protected]
• Contact the Michigan Secretary of State: Michigan Secretary of State contact form
• Secretary of State – Title VI (Discrimination): [email protected]
• Campaign Finance Division: [email protected]

Michigan Secretary of State Help Center

You can find more information at Michigan Secretary of State Support page.

Below are steps to contact Georgia Unemployment customer service and get a live person on the phone:

• Dial 1-877-709-8185
• Press 1 (for English)
• Stay on the line
• The automated phone system will connect you to a live customer service agent from Georgia Unemployment

Georgia Unemployment Customer Service Representatives Hours

Live Georgia Unemployment Insurance customer service is available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Georgia Unemployment Support Phone Numbers

• GA Unemployment Support Phone Number: 1-877-709-8185. Live Georgia Unemployment Insurance customer service is available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
• Fraud Hotline: 1-404-232-3440.
• Appeals to the Board of Review: 1-404-232-3325.
• Appeals to Hearing Officers: 1-404-232-3900.
• Electronic Wage Reporting: 1-404-232-3265.
• Employer Claim Charges: 1-404-232-3030.
• Employer Tax Liability: 1-404-232-3301.
• Employer Tax Rates: 1-404-232-3300.
• Employer Tax Reports/Filing: 1-404-232-3220.
• General Tax Information: 1-404-232-3320.
• Interstate Claims: 1-404-232-3090.
• New Employer Accounts: 1-404-232-3301.
• Partial Claims Filing for Employers: 1-404-232-3050.
• UI Policies and Procedures: 1-404-232-3180.
• Tax Administration: 1-404-232-3320.

Georgia Unemployment Web Links

• Georgia Unemployment Web Site
• Georgia Department of Labor Facebook page
• GA Dept. of Labor Twitter page
• GeorgiaDOL Youtube page
• Georgia Department of Labor Linkedin page

Georgia Unemployment Live Chat Support

Live chat customer service is not available from Georgia Unemployment. To contact a live customer service representative you need to dial 1-877-709-8185 and follow the instructions above.

GA Unemployment support e-mail

• General questions about Georgia Unemployment Insurance (UI): Georgia Unemployment contact form

Georgia UI Help Center

You can find more information at Georgia Unemployment Insurance (UI) Support page.