How to Talk to a Live Person in National Grid Customer Service

p>Below are 2 steps to contact National Grid customer service and get a live person on the phone:

  • 1. Dial 1-800-322-3223. Say “I’m not a customer”, then say “yes”, after say “no” to the “Are you interested in starting an account with us?”. Say “no” to the “Are you a commercial or industrial color or a contractor?” question and then press 4. Stay on the line. After that, the automated phone system will connect you to a live customer service agent from National Grid.
  • 2. Dial 1-800-322-3223. Say “I don’t have the phone number”, Say “yes”, then say “I don’t have” to the “Say 10 digits account number”, say “something else” and press 4. After that, the automated phone system will connect you to a live customer service agent from National Grid.

National Grid Voice Menu:

  • Press 1 to start or stop your service
  • Press 2 for collections has to account or credit-related matters
  • Press 3 if you are calling about an industrial or commercial account
  • Press 4 if you are calling for any other reason

National Grid Customer Service Representatives Hours

Live National Grid customer service is available from 7am to 7pm on Monday-Friday.

National Grid Customer Support Phone Numbers

  • National Grid Support Phone Number: 1-800-322-3223. Live National Grid customer service is available from 7am to 7pm on Monday-Friday.
  • Gas Emergencies: 1-800-233-5325.
  • Report an Outage: 1-800-465-1212.
  • Credit and Collections: 1-888-211-1313.
  • Specialized Commercial Group and Tree Trimming: 1-800-322-3223.

National Grid Web Links

National Grid Mailing Address

General Correspondence:
National Grid
P.O. Box 960
Northborough, MA 01532-0960

Payments Only:
National Grid
P.O. Box 11742
Newark, NJ 07101-4742

National Grid support email

Support email customer service option is not supported by National Grid.

National Grid Live Chat Support

Live chat customer service option is not supported by National Grid. To contact a live customer service representative you need to dial 1-800-322-3223 and follow instructions above.

How to Call a Live Person in Duke Energy Customer Service

Below are steps to contact Duke Energy customer service and get a live person on the phone:

  • Dial 1-800-700-8744
  • Press 4
  • Then press 0
  • After that, the automated phone system will connect you to a live customer service agent from Duke Energy

Duke Energy Voice Main Menu

  • Press 1 for power problem
  • Press 2 for billing and payments
  • Press 3 to start or stop service
  • Press 4 for energy-saving programs and all other questions

Duke Energy Customer Service Representatives Hours

Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.

Duke Energy Support Phone Numbers

  • Duke Energy Support Phone Number: 1-800-700-8744. Live Duke Energy customer service is available from 7 to 9 EST on Monday-Friday.
  • Report Energy Theft: 1-800-700-8744.
  • Report Copper Theft: 1-800-700-8744.
  • Media Contacts: 1-800-559-3853.
  • Investor Relations: 1-800-488-3853 .
  • Report Fraud & Scams: 1-800-700-8744.
  • Report Environmental Concern: 1-855-355-7042.
  • Grid Strenthening: 1-800-729-3401 .

Duke Energy Web Links

Duke Energy Support Mailing Address

Mail Payments:
Duke Energy
P.O. Box 1004
Charlotte, NC 28201-1004

Overnight or Express Mail:
Duke Energy
10101 Claude Freeman Dr. 225N
Charlotte, NC 28262

General Correspondence:
Duke Energy
P.O. Box 14042
St. Petersburg, FL 33733

Duke Energy support email

You can to send an e-mail to Duke Energy here.

Duke Energy Live Chat Support

Live chat customer service option is not supported by Duke Energy. To contact a live customer service representative you need to dial 1-800-700-8744 and follow instructions above.

How to Call a Live Person in FPL Customer Service

Below are steps to contact FPL customer service and get a live person on the phone:

  • Dial 1-888-988-8249
  • Say “Residential” or “Business”
  • Say “I don’t have it”
  • Say “Something else”
  • Say “Something else” again
  • After that, the automated phone system will connect you to a live customer service agent from FPL

FPL Main Voice Main Menu

  • Say “Make a payment”
  • Say “Balance & Billing”
  • Say “Power problem”
  • Say “Stop, start or move Service”
  • Say “Something else”

FPL Secondary Voice Menu

  • Say “Request a payment extension”
  • Say “Get my account number”
  • Say “Find in-person pay locations”
  • Say “Update account information”
  • Say “Meter questions”
  • Say “Energy savings programs”
  • Say “For help with FPL.com say FPL.com”
  • Say “Something else”

FPL Customer Service Representatives Hours

Live FPL customer service is available from 7.30am to 7.30pm on Monday-Friday, from 7:30am to 5pm on Saturday-Sunday.

FPL Support Phone Numbers

  • FPL Support Phone Number: 1-888-988-8249. Live FPL customer service is available from 7:30am to 7:30pm on Monday-Friday, from 7.30am to 5pm on Saturday-Sunday.
  • Report a power outage: 1-800-468-8243.
  • FPL Pay By Phone┬«: 1-800-226-5885.

FPL Web Links

FPL Mailing Address

Standard mailing address:
FPL
General Mail Facility
Miami, FL 33188-0001

FPL support email

Support email customer service option is not supported by FPL.

FPL Live Chat Support

Live chat customer service option is not supported by FPL. To contact a live customer service representative you need to dial 1-888-988-8249 and follow instructions above.